Capital One · 7 hours ago
Senior Business Analyst- Bank Customer Resiliency
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$109K/yr - $124K/yr
2+ years expCapital One is a leading financial services company, and they are seeking a Senior Business Analyst for their Bank Customer Resiliency team. This role involves analyzing credit metrics, driving strategic projects, and collaborating with various teams to improve customer experience and operational efficiencies.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Own the analysis of trends in critical credit metrics, identifying insights and proactively recommending strategy or operational changes to address any concerning patterns
Take ownership of high-impact strategic projects from conception to execution
Building and executing business cases for launching digital communication channels (e.g., SMS, in-app messaging) to enhance customer engagement during collections and recoveries
Identifying levers to reduce customer complaints and significantly improve overall customer outcomes
Driving operational efficiencies for execution of strategies
Regularly collaborate and lead discussions with diverse teams across the bank, including Product, Technology, Operations, and upstream Business Analyst teams
Gain significant exposure by presenting your insights and project updates to senior leaders, up to the MVP level, on at least a monthly basis
Develop a general understanding of Retail Bank, collaborating with teams focused on Small Business Lending Strategy, Deposit Overdraft Strategy, Account Opening Eligibility, Operations and Marketing
Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
A proven track record of decision making and problem solving based on analytics
He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Qualification
Required
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Preferred
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting
Benefits
Performance based incentive compensation
Cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
H1B Sponsorship
Capital One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (573)
2024 (488)
2023 (545)
2022 (909)
2021 (672)
2020 (944)
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2025-12-29
2025-12-26
The Harvard Law School Forum on Corporate Governance
2025-12-20
Company data provided by crunchbase