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Allegis Group · 1 month ago

Receptionist Team Lead

Hanover, MD

Full-time

Onsite

Mid Level

$41K/yr - $62K/yr

Allegis Group is seeking a Reception Supervisor to oversee a team of corporate receptionists. The role includes managing schedules, providing guidance, training team members, and ensuring adequate coverage at the front desk and over the phone during business hours.

ConsultingHuman ResourcesRecruiting

H1B Sponsor Likely

Responsibilities

Direct supervision of the corporate campus receptionist team, which includes the daily and weekly activities of the team, such as managing receptionist schedules, and ensuring coverage during business related and/or team meetings

Provides guidance to the team of receptionists including establishing annual goals, measuring quarterly performance through incentive pay and conducting performance development coaching conversations with employees

Trains all team members on the switchboard phones system. Educates new employees on how to use the company directory as a resource and educates new employees on internal policies and procedures

Approves receptionist team members weekly hours and manages any overtime hours according to budget

Attends trainings and meetings for new phone products as needed, and partners with the appropriate IS contact for telephony services

Assists visitors and employees as needed at the front desk with ensuring completion of visitor logs

Oversees the badge issuance process for new hires on campus and for re-issuing of badges. Manages the security component of de-activating badges when employees terminate

Provides support and backup with answering incoming calls for coverage during business hours and during peak times throughout the day

Conducts regular team meetings to deliver company updates and key information pertaining to the receptionist responsibilities (i.e. safety measures, business requests, etc.)

Ensures the team continuously maintains the unassigned occupant list from WISP for each Corporate Campus Building

Assures the team is providing customer service as it pertains to placing maintenance requests on behalf of employees making any inquiries

Assures the team is completing ad-hoc projects as assigned

Assigns or organizes ad-hoc administrative duties such as ordering supplies, team gifts, flowers or team outings

Responsible for the professional and personal development of the receptionist team members

Responsible for hiring and performance management of the team

Qualification

Supervisory experienceCustomer service skillsMulti-phone line experienceCisco phones experienceMS Office experienceFriendly demeanorProfessional demeanorVerbal communicationWritten communicationOrganizational skills

Required

Associates degree or equivalent work experience required

Experience with answering a multi phone line

Must have excellent customer service skills

Must have excellent verbal and written communication skills and be a multi-tasker

Must be detailed oriented and have strong organizational skills

Friendly and professional demeanor

Ability to relate well to all levels in the organization

Preferred

Prior supervisory/management experience

Experience with Cisco phones

MS Office experience

Benefits

Medical, dental & vision

Hospital plans

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

Company paid Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Company

Allegis Group

Glassdoor3.8

A Global Network of Staffing Services.

Founded in 1983

Maryland Line, Maryland, USA

10001+ employees

http://www.allegisgroup.com/

H1B Sponsorship

Allegis Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (31)

2024 (18)

2023 (28)

2022 (30)

2021 (20)

2020 (14)