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Kiteworks · 1 day ago

Senior Director, Customer Enablement

San Mateo, CA

Full-time

Onsite

Director/Executive

15+ years exp

Kiteworks is seeking a Senior Director of Customer Enablement to lead a global enablement organization that empowers customers, partners, and internal teams. This role focuses on building scalable onboarding, adoption, and value realization programs to drive customer outcomes and support revenue growth.

Computer Software

Growth Opportunities

Responsibilities

Build and lead a global customer enablement organization supporting pre-sales, post-sales, partners, and enterprise customers

Define a unified enablement strategy that strengthens onboarding, product adoption, and long-term customer value

Drive operational excellence through KPI/OKR frameworks that measure impact on customer outcomes, field readiness, and revenue growth

Develop scalable onboarding programs, value-delivery frameworks, and customer success playbooks

Create standardized POC frameworks, demo workflows, wrap-up decks, and alignment plans that improve deal conversion

Lead development of technical training, certification paths, and LMS-driven education programs

Partner with Product and Engineering to integrate customer insights into roadmap decisions and feature improvements

Work closely with Sales and Customer Success leadership to align enablement priorities with GTM strategy

Support partner readiness through structured training, onboarding paths, and reusable assets

Implement adoption frameworks that guide customers through compliance, remediation, expansion, and long-term maturity

Improve time-to-value through optimized onboarding and professional services processes

Strengthen enterprise account health through proactive technical guidance, TAM/PS alignment, and value mapping

Qualification

Enterprise SaaS experienceCustomer lifecycle frameworksGTM strategyTechnical onboardingValue realization programsExceptional communication skillsCross-functional collaborationLeadership experience

Required

15+ years of experience in enterprise SaaS organizations across Solutions Engineering, Customer Success, Professional Services, or Enablement

Proven track record building and scaling global pre-sales and post-sales teams, including multi-level leadership

Deep expertise in customer lifecycle frameworks, technical onboarding, adoption programs, and value realization

Strong background in GTM strategy, POCs, demo frameworks, competitive intelligence, and playbook development

Demonstrated success improving win rates, accelerating deal velocity, and increasing retention through structured enablement

Ability to partner effectively with cross-functional leaders across Sales, Product, and Engineering

Exceptional communication skills, including C-level presentations and field-facing training

Extensive experience leading complex customer migrations, including planning, execution, and cross-functional alignment to ensure smooth transitions and high customer satisfaction

Bachelor's degree in a technical field