Mphasis · 1 month ago
Technical Support Technician (Contract)
Maitland, FL
Contract
Onsite
Senior Level
$22/hr - $24/hr
5+ years expMphasis is seeking a Technical Support Technician for a 6-month contract role. The technician will be responsible for addressing IT issues, providing remote troubleshooting, and ensuring customer satisfaction through effective support services.
Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management
Responsibilities
Address IT issues/tickets raised by users for Hardware, software, and networking
Image IT equipment’s as per COE standards
Walk customers through installing applications, peripheral devices
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Record technical issues and solutions in logs
Ask targeted questions to diagnose problems
Direct unresolved issues to the next level of support personnel
Follow up with users to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Upkeep health and compliance of endpoints and IT infra
Create Purchase requests for new requirements
Create waybills to ship IT equipment
Ensure adherence to relevant company procedures and policies
Qualification
Required
Good speaking and written language skills – English
Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role
Hands-on experience with Windows & Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of networking, endpoint security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Exceptional Customer Service skills
Keen attention to detail
Able to prioritize and perform Service Desk tasks
Ability to work various shifts
Manage Client Audit Requirements and provide evidence on a timely manner
Must have a working understanding of the ITIL framework
Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision
Customer-oriented attitude
Able to travel to different offices within/outside the country (if required)
Preferred
Degree / diploma in Computer Science (preferred)
MCSA/MCSE/CCNA would be an added advantage
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Mphasis
Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.
10001+ employees
H1B Sponsorship
Mphasis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1685)
2024 (1453)
2023 (1350)
2022 (1639)
2021 (1415)
2020 (1251)
Funding
Current Stage
Public CompanyTotal Funding
$68.92MKey Investors
Blackstone Group
2020-04-02Post Ipo Equity· $68.92M
2016-04-05Acquired
2004-06-04IPO
Leadership Team
Nitin Rakesh
Chief Executive Officer and Managing Director
Aravind Viswanathan
Chief Financial Officer
Recent News
2026-01-11
2025-12-27
2025-12-26
Company data provided by crunchbase