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IXL Learning · 12 hours ago

Associate Customer Support Analyst

Raleigh, NC

Full-time

Onsite

New Grad, Entry Level

IXL Learning is the country's largest EdTech company, and they are seeking an upbeat, customer-focused, and analytical individual to join their customer support team for the Wyzant product. The Associate Customer Support Analyst will manage relationships and provide service to existing and prospective tutors, parents, and students.

ArtEducationLanguage Learning

Responsibilities

Provide product and technical support as part of an exceptional customer experience team via phone and email support

Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience

Strive for first-contact resolution with each interaction

Manage customer information in Salesforce during and after each correspondence

Resolve complex and heightened user concerns with a positivity and empathy

Demonstrate superior judgment, patience and attentiveness in all communication and interactions

Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising great time management skills and task prioritization

Proactively surface trends for continuous process improvement

Deliver exceptional quality while meeting and exceeding team and individual benchmark metrics

Learn and execute technical and operational processes