Phoenix Contact USA · 4 hours ago
Business Systems Analyst - Salesforce
Harrisburg, PA
Full-time
Hybrid
Mid, Senior Level
5+ years expPhoenix Contact USA is seeking a Business Systems Analyst to align business needs with technology solutions. The role involves collaborating with stakeholders to gather requirements, analyze processes, and enhance operational efficiency through system design and implementation.
Industrial Automation
Hiring Manager
Demitria Zakis
Responsibilities
Perform set-ups/configuration of software, such as Salesforce CRM, ERP, PLM, WMS, and related software
Provide thought and knowledge leadership in various areas of the Business
Perform project management for business process improvement projects
Communicate project status regularly with project teams and end users
Perform application version updates, including the coordination and testing of updates from our corporate headquarters and external vendors
Develop and execute system testing; create use cases, develop, and execute test plans, and facilitate the user acceptance testing effort
Provide business systems technical support by:
Coordinating and developing user and technical support documentation
Providing post-implementation process and technical support
Working with external partners for support and problem resolution, as required
Working with Infrastructure and Operational Solutions (IT-IOS) to design, implement and maintain solutions in support of our applications
Coordinate efforts to ensure optimum system resources and capacity are available for efficient application operation and high availability
Coordinate activities and tasks with vendors and internal project teams
Work with both local and international cross-functional teams
Translate business needs into requirement documents and functional specifications
Assist in resolution of Level 2 incidents for application and systems support
Conveys information clearly in conversation and/or writing
Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support
Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it
Approaches a problem by using a logical, systematic, sequential approach
Delegates responsibilities and works with/coaches others to develop their capabilities
Qualification
Required
Bachelor's Degree in CIS/BIS and 5-years' experience, or associate degree and 7-years' experience, as a Business Systems Analyst
Integrating and interfacing systems experience is required
Strong project management skills are required
Knowledge of relational database systems, as well as Oracle SQL and PL/SQL, is required
The ability to adjust quickly to rapidly changing priorities is required
Persuasive communication skills with the ability to work effectively at all levels in the company are required
The ability to manage projects across technical and functional disciplines is required
The ability to execute assigned project tasks within an established schedule is essential
Preferred
Six Sigma / Lean experience is a plus
ITIL foundations certification is preferred
Benefits
Medical, dental, and vision coverage
401k matching
Generous time off package
16 weeks fully paid maternity leave
10 weeks fully paid paternity leave
Life insurance
Short & long-term disability
On-site gym access
Health & wellbeing center
On-site café
Walking trails
Tuition assistance
Company
Phoenix Contact USA
About Phoenix Contact Phoenix Contact is a global market leader based in Germany.
1001-5000 employees
H1B Sponsorship
Phoenix Contact USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (4)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David Russo
CFO/Vice President of Finance
Company data provided by crunchbase