Thomson Reuters ยท 17 hours ago
Product Success Manager, CoCounsel Legal
Eagan, MN
Full-time
Hybrid
Mid Level
$122K/yr - $226K/yrThomson Reuters is a leading provider of trusted content and technology for professionals across various sectors. They are seeking a Product Success Manager to build relationships with customers, drive success, and manage customer knowledge of their AI-enabled CoCounsel Legal suite of products.
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Responsibilities
Be a deep product expert on our AI-enabled CoCounsel Legal suite of products. Must be a technical expert
Deliver all aspects of the customer success motion to assigned customers; in combination with deep CoCounsel Legal product expertise. Including, but not limited to: co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters
Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements
Develop enablement for customers in partnership to serve our digital strategy
Develop enablement to educate Thomson Reuters employees
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives
Effectively partner with all relevant internal and external partners and stakeholders
Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately
Qualification
Required
Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
Must be a technical expert on AI-enabled CoCounsel Legal suite of products
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments
Demonstrate skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
Understanding legal workflows, terminology, and common challenges
Ability to travel 25%
Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately
Preferred
Master's degree or J.D
Gainsight, Gong, or Salesforce user experience
Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
Benefits
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
Founded in 2008
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
Company data provided by crunchbase