Centric Software · 1 month ago
Technical Consultant, Customer Success
United States
Full-time
Remote
Mid, Senior Level
5+ years expCentric Software is a company focused on customer success through the adoption and expansion of their software solutions. The Technical Consultant will provide technical solutions to existing customers, ensuring high satisfaction and retention rates while collaborating with various teams to enhance the customer experience.
Consumer ElectronicsCosmeticsFashionFast-Moving Consumer GoodsFood and BeverageFurnitureGroceryHome DecorOutdoorsSporting Goods
Responsibilities
Collect information about the customers’ system configuration, IT landscape and data usage to identify weaknesses and problems, and understand the root causes
Provide guidance and formulate recommendations based on experience and Centric best practices, considering customer needs and Centric 8 capabilities
Present solution findings and suggestions to customers with justification, recommendation and practical advice
Create and confidently deliver technical presentations internally and externally
Work with Product Management to feedback on issues with current products and provide input around new products
Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Able to understand business drivers and risks involved to the customer and to Centric
Adhere to the company’s quality standards and code of conduct
Collect data package for preparing the migration scripts
Refactor the configuration for the new release
Run upgrade process, support UAT & hyper care processes and present solutions
Collaboration with other Customer Success teams & Upgrade Managers
Collaboration with Support / Cloud Operations / R&D teams
Collaboration with business consultants
Regular exchange with technical consultants, service teams and partners
Qualification
Required
Bachelor degree (or equivalent) in Computer Science / or equivalent
Fluent German & English (spoken/written)
Proven presentation and communication skills
Knowledge in Bitbucket/JIRA/Confluence (or similar tools)
5-10 years' experience working for a Technical / Integration / PLM software vendor
In depth working knowledge of Centric 8 OOTB Functionality and configuration possibilities
Working knowledge of current issues and technologies concerning the PLM industry, together with a demonstrable interest in keeping abreast with technical developments in this field
Able to show and discuss a range of previous customer solution designs & technologies
Configuration
Out of the box
Migration
XML / API / SQL
Data Cleansing
VPN
SSO
Node-based data structures
Upgrade
Develop and create integrations based on REST and Message Queueing (AMQP)
Understanding of HA and Client-server model
Ability to develop effective working relationships internally at a variety of levels and work closely with product development
Organized and analytical
Ability to cope under pressure and prioritize work accordingly
Assume a few days per month on site at the different customer locations throughout Europe
Company
Centric Software
#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.
1001-5000 employees
H1B Sponsorship
Centric Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (9)
2022 (6)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$118.3MKey Investors
LFX Venture PartnersOak Investment PartnersChris Groves
2018-07-24Acquired
2014-07-29Series D· $24M
2012-12-05Series C· $19M
Leadership Team
Fabrice Canonge
Chief Executive Officer
Jade Huang
VP, Strategy, Centric Market Intelligence
Recent News
2026-01-05
2025-12-24
2025-12-24
Company data provided by crunchbase