athenahealth · 1 month ago
Program Manager, Onboarding Transformation
Boston MA
Full-time
Onsite
Senior Level
$100K/yr - $170K/yr
5+ years expathenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality healthcare for all. The Program Manager within Onboarding Transformation will be responsible for the on-time delivery and strategic prioritization of Customer Success initiatives, focusing on operational efficiency and large-scale process improvements. This role involves collaborating with cross-functional teams and ensuring effective communication of project statuses to leadership.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Program manage the technology implementation and process improvement projects to transform onboarding workflows and ensure alignment with Business Operations and Customer Success goals and objectives
Collaborate with cross-functional teams to align strategies and achieve shared organizational goals
Develop and maintain project plans, status reports, and performance metrics ensuring timely delivery of onboarding initiatives
Utilize tools such as Jira, SharePoint, Smartsheets, Salesforce, and Cloud Coach to manage project tracking and communications
Provide guidance and support to team members and stakeholders throughout project lifecycle. Ensure the status of strategic priorities are communicated to leadership and will
Communicate effectively across teams and leadership to report project progress, risks, and outcomes
Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance, including support of pilots in the Onboarding zone
Support documentation and knowledge sharing efforts to ensure best practices are maintained
Participate in cross-functional meetings and contribute to continuous improvement discussions, ensuring alignment to the strategic agenda
Engage in research and evaluation of emerging technologies to support onboarding efficiency
Foster positive working relationships with internal and external stakeholders, play a pivotal role in breaking down any barriers by driving cross functional collaboration
Qualification
Required
Bachelor's degree in Business, Technology, or a related field preferred
5+ years of experience in technology solution implementation or process improvement initiatives
3+ years in business transformation and tactical execution
Proven track record of successfully managing high impact projects driving operational improvements
Strong knowledge of project management methodologies (e.g., PMP, Agile) and operational excellence frameworks (e.g., Lean, Six Sigma)
Experience in implementation of technology solutions or process improvement initiatives
Experience working with cross-functional groups and teams to achieve common goals
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Proficiency in additional support tools: Jira, SharePoint, Smartsheets, Salesforce, Cloud Coach
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase