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Encore · 3 hours ago

Event Technician, Audio Visual - Part Time, AT&T Hotel and Conference Center

Austin, TX

Part-time

Onsite

Entry Level

$15.09/hr - $18.49/hr

1+ years exp

Encore is a company that specializes in providing event technology services. The Event Technician is responsible for the setup and operation of audiovisual systems in a hospitality environment, ensuring complete customer satisfaction throughout the event.

Event ManagementEvent PromotionEvents

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section

Strives to exceed the expectations and needs of internal and external customers

Maintains a positive relationship with all clients through effective communication

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly

Monitors events and checks in on customers throughout the day

Understands and fosters the hotel/client relationship

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues

Handles equipment challenges and changes in a timely and professional manner

Understands company processes, follows procedures, and completes systems entry and paperwork accurately

Uses the equipment sheets to determine the equipment scheduled for set up and for strike

Interacts with other staff and outside vendors for equipment

Increases revenue by utilizing floor up-selling techniques

Works with clients to finalize invoices

Completes order entries in Navigator, as needed

Qualification

Audio-Visual ExperienceCustomer ServiceTechnical AbilitySystems KnowledgeHigh School DiplomaHospitality Experience

Required

High School Diploma required

Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to

External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year

A valid driver's license is required for team members that may operate Company vehicles

Additional DOT requirements may need to be met if applicable

Must be able to lift 50 lbs