Apply on Employer Site

Vista · 1 month ago

Overnight Client Services Executive

FL 33301

Full-time

Onsite

New Grad, Entry Level

Vista is revolutionizing the private aviation industry through innovative customer service. The Overnight Client Services Executive will be responsible for managing client travel experiences, ensuring excellent communication and support across departments.

AerospaceAir TransportationTravel

Responsibilities

Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems

Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise

Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times

Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele

Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training

Qualification

Customer service experienceTrip managementData managementInterdepartmental communicationTechnical savvinessMulti-taskingProactive service-drivenEnglish skillsAttention to detailInterpersonal skills