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WRH Realty Services, LLC · 1 month ago

Concierge - Allure Hermann Park

US-TX-Houston

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

WRH Realty Services, LLC is recognized as one of the Best Places to work by the National Apartment Association. The Concierge is responsible for providing exceptional service to residents and their guests, managing service requests, and ensuring a welcoming environment.

Real Estate

Comp. & Benefits

Responsibilities

Attend to the front desk during and after office hours

Answer all incoming phone calls and assist residents

Assist residents with service requests, maintenance emergencies, noise complaints, etc. and contact proper person as needed

Provide residents with information on area services and entertainment including location and directions, event times, and rates for hotels, airlines, theaters, movie theaters, sports events, music events, etc

Schedule reservations for residents for hotels, restaurants, and other services as needed without handling payments or credit cards

Schedule reservations for property amenities including dining room and kitchen, conference room, freight elevator, picture hanging appointments and/or other areas as approved by Management

Handle Resident Service Requests, Resident Access Authorization forms and Resident Amenity Reservation forms, as provided by management for use at Concierge desk

Call residents to confirm reservations for amenities and to remind them of packages at the front desk

Notify management of any parking problems and issue parking passes to guests

Monitor camera activity and building access areas. Notify proper person of any unusual activity

Monitor lobby and other common areas to always maintain cleanliness and the best presentable order

Keep all necessary forms and other supplies stocked at front desk

Log all activity on shift report and remit as instructed by management

Always represent the property and WRH professionally through dress and behavior

Performs any additional duties assigned

Qualification

Customer service skillsBasic computer knowledgeSmartphone proficiencyHigh school diplomaPositive attitude

Required

Weekly schedule may change as required

Basic knowledge of computers for checking company email and completing required training

Must have a working smart phone suitable for use with various software applications

Strong customer service skills and positive attitude a must

Preferred

High school diploma or equivalent preferred

Benefits

100% Company-Paid Virtual Health & Wellness Support for Team Members and their household

Comprehensive Group Benefits – Medical, dental, vision, and disability coverage to keep you and your family healthy

Health Savings Account (HSA) – With generous company contributions

Fully Paid Life Insurance – Peace of mind for you and your loved ones

401(k) with Company Match – Invest in your future with confidence

Generous Paid Time Off – Up to 25 days off in your first year

Employee Absence Bank – Support when life calls for time away

Pet Insurance – Because furry family members matter too

Supplemental Coverage Options – Including Critical Illness, Hospital, Legal, ID Theft Protection & more

Plus, Plenty of Unique Incentives – Designed to reward and support your personal and professional journey

Company

WRH Realty Services, LLC

WRH Realty Services (WRH) is one of the largest full-service property management firms in the southeast with properties in Florida, Texas, and North Carolina.

Founded in 1998