myLaurel® · 2 months ago
Director of Partner Operations
United States
Full-time
Hybrid
Lead/Staff, Director/Executive
$150K/yr - $165K/yr
5+ years expmyLaurel® is seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of key hospital and health system partnerships. This role involves driving clinical integration, ensuring seamless implementation of programs, and achieving defined clinical and operational outcomes in complex hospital environments.
Hospital & Health Care
Responsibilities
Account Ownership: Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes
Deep Clinical Integration: Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows
Value Realization: Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders
Relationship Cultivation: Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives
End-to-End Management: Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management
Implementation Oversight: Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems
Cross-Functional Coordination: Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones
Performance Tracking: Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external
Issue Resolution: Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption
Analytics & Strategy: Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets
Qualification
Required
5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space
Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field
Strong, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery
Proven expertise in leading and managing large-scale, complex implementation projects, demonstrating exceptional organizational skills
Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership
Ability to travel up to 50% to manage critical partner relationships and implementations
Benefits
Fully Remote – Work from anywhere in the U.S.
Unlimited Vacation (after 90 days)
Choice of 6 Aetna Medical Plans (effective after 1 month)
Dental & Vision Coverage
401(k) Plan
Company-provided laptop & accessories
Mission-driven culture focused on growth and patient care.
Company
myLaurel®
Despite ongoing advancements in healthcare, systemic inefficiencies persist, leading to inappropriate points of care utilization and over-reliance on hospitalizations and Emergency Department (ED) visits.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Gallucci
Chief Financial Officer (Co-founder of predecessor entity, Nobis)
Branko Kolvek
Chief Operating Officer
Recent News
citybiz
2025-06-04
2025-06-04
2025-06-03
Company data provided by crunchbase