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Cigna Healthcare · 1 month ago

Senior Manager, Product Management - Call Routing & Voice Experience

Plano, TX

Full-time

Hybrid

Senior Level

$134K/yr - $223K/yr

5+ years exp

Cigna Healthcare is transforming healthcare through technology and data. As a Sr. Manager, Product Management for Call Routing and IVR, you’ll drive innovation in customer engagement platforms, making it easier for millions to access care.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Champion human-centered design by creating IVR and call routing experiences that are simple, accessible and personalized

Align product strategy with Evernorth’s goals to deliver measurable business impact, focusing on operational excellence and member engagement

Lead the adoption of modern telephony platforms, cloud-native solutions and AI-driven routing to build resilient, scalable systems

Analyze complex workflows, identify pain points and implement solutions that reduce friction and improve service quality

Inspire and guide cross-functional teams—engineering, design, operations, and analytics—to deliver innovative voice solutions and foster organizational alignment

Qualification

Product ManagementTelephony PlatformsIVR SystemsCloud-native TechnologiesCall Routing StrategiesSpeech RecognitionNatural Language ProcessingSecure Voice AuthenticationCompliance Standards

Required

5+ years of experience in product management, with a focus on customer engagement or voice technologies

3+ years working with telephony platforms, IVR systems, and cloud-native technologies (AWS, Azure, or GCP)

Preferred

Bachelor's degree in a quantitative or technical field (Computer Science, Engineering, Information Systems or related discipline)

Experience with call routing strategies, IVR design and integration with CRM or contact center platforms

Familiarity with speech recognition, natural language processing and secure voice authentication

Proven ability to translate business objectives into technology-driven solutions that enhance customer experience

Strong understanding of compliance and security standards in healthcare technology

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k) with company match

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Cigna Healthcare

We are a health benefits provider that advocates for better health through every stage of life.

Founded in 1982

Bloomfield, CT, US

10001+ employees

http://www.cigna.com

H1B Sponsorship

Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (442)

2024 (335)

2023 (324)