Thomson Reuters · 9 hours ago
AI Product Specialist, Courts
Eagan, MN
Full-time
Hybrid
Mid, Senior Level
$72K/yr - $134K/yr
5+ years expThomson Reuters is seeking a motivated and adaptable AI Product Specialist to join our team. In this role, you will leverage your legal expertise to partner with state and local court customers, maximizing their utilization of generative AI products and facilitating seamless integration into their workflows.
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Responsibilities
Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk
Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters' GenAI solutions
Work closely with customers to troubleshoot their product issues, educate and reeducate on correct AI product selection and use, and help customers change their workflows to adopt and incorporate AI products within court processes
Respond to incoming customer requests in a timely and effective manner
Proactively reach out to customers to drive ongoing engagement and satisfaction
Meet or exceed designated activity goals while driving revenue growth of assigned products
Remain flexible and adaptable to changing priorities and product focus areas
Proactively spot and correct any issues that could affect customer satisfaction or retention
Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings, supporting revenue retention and growth
Provide exceptional service and support to our state and local court stakeholders (e.g., judges, clerks, and court administrators), ensuring positive customer experiences
Maintain in-depth knowledge of Thomson Reuters' GenAI products, customer workflows, relevant use cases, and industry trends in the judiciary and government sector
Accurately log, update, and maintain customer information and activity within our business systems
Qualification
Required
Support state and local court customers that have purchased a Thomson Reuters AI product; establish value and mitigate risk
Drive post-sale product adoption and usage by understanding customer needs and demonstrating the value of Thomson Reuters' GenAI solutions
Work closely with customers to troubleshoot their product issues, educate and reeducate on correct AI product selection and use, and help customers change their workflows to adopt and incorporate AI products within court processes
Respond to incoming customer requests in a timely and effective manner
Proactively reach out to customers to drive ongoing engagement and satisfaction
Meet or exceed designated activity goals while driving revenue growth of assigned products
Remain flexible and adaptable to changing priorities and product focus areas
Proactively spot and correct any issues that could affect customer satisfaction or retention
Collaborate with customers and account teams to identify business needs and align them with appropriate Thomson Reuters product offerings, supporting revenue retention and growth
Provide exceptional service and support to our state and local court stakeholders (e.g., judges, clerks, and court administrators), ensuring positive customer experiences
Maintain in-depth knowledge of Thomson Reuters' GenAI products, customer workflows, relevant use cases, and industry trends in the judiciary and government sector
Accurately log, update, and maintain customer information and activity within our business systems
Preferred
Juris Doctor (JD) preferred
5+ years of professional legal experience preferred – experience working with state and local courts or government customers is strongly preferred
Familiarity with Thomson Reuters CoCounsel and AI-Assisted Research products is a plus
Proven experience in customer-facing roles, ideally within the legal technology industry
Demonstrated ability to deliver effective product training and presentations to court and/or government personnel and leadership
Demonstrated flexibility and ability to adapt to evolving priorities and product focus areas
Ability to collaborate effectively with internal teams to achieve customer success
Strong attention to detail and commitment to providing accurate and up-to-date guidance
Experience tracking and reporting on key performance indicators
Experienced with remote training technology, not limited to MS Teams, WebEx, Webcast, and remote access
Benefits
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Make an impact in your community with our Social Impact Institute.
Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.
Optional hospital, accident and sickness insurance paid 100% by the employee;
Optional life and AD&D insurance paid 100% by the employee;
Flexible Spending and Health Savings Accounts;
Fitness reimbursement;
Access to Employee Assistance Program;
Group Legal Identity Theft Protection benefit paid 100% by employee;
Access to 529 Plan;
Commuter benefits;
Adoption & Surrogacy Assistance;
Tuition Reimbursement;
Access to Employee Stock Purchase Plan.
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
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