NIKSUN · 1 month ago
Junior Engineer, Technical Support, tier 2
Princeton, NJ
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
3+ years expNIKSUN, Inc. is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The Junior Engineer, Technical Support, tier 2 role involves responding to customer incidents, debugging issues, and providing cloud support while managing incidents to resolution.
Cyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Respond to customer incidents through conducting preliminary assessment to product or system issues
Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources
With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions
You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency
Also, you should have a good understanding of different hardware components: processing, networking, storage
NIKSUN Cloud Support engineer is a customer facing role on which you:
Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products
Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools
Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time
Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required
Maintain updates flowing to customers regarding incident resolution efforts at all times
NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays
Qualification
Required
3 years of experience with DevOps in one or more programming language (preferred shell scripting)
1 year of experience testing, maintaining and/or launching software products
1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc
Bachelor's Degree in computer science or equivalent software engineering discipline
Motivated self-starter
Good written and oral communication skills
NIKSUN encourages teamwork, collaboration, and knowledge sharing
Mentor other team members and push the team for success
Preferred
1 year of experience in UNIX and network/system administration
1 year of experience with ML/AI algorithms and tools, deep learning
Benefits
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
NIKSUN
NIKSUN® is the leader in making the unknown known. NIKSUN delivers the best next-generation network monitoring solutions to secure critical
201-500 employees
H1B Sponsorship
NIKSUN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$27M2001-01-23Series Unknown· $27M
Leadership Team
Parag Pruthi
Founder, Chairman & CEO
Recent News
EIN Presswire
2025-06-19
2024-10-21
Company data provided by crunchbase