Invesco · 10 hours ago
HRIS Service Delivery Lead –ServiceNow HRSD
Atlanta, GA
Full-time
Hybrid
Senior Level
7+ years expInvesco is one of the world’s leading independent global investment firms, dedicated to rethinking possibilities for clients. They are seeking a strategic HRIS Service Delivery Lead to champion the advancement of their HR Service Delivery capabilities, focusing on optimizing the ServiceNow HRSD ecosystem and enhancing employee experience through effective project leadership and collaboration with HR stakeholders.
FinanceFinancial ServicesVenture Capital
Responsibilities
Translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities
Partner with HR COEs and Operations to identify pain points, process gaps, and opportunities for digital enablement
Facilitate workshops and feedback sessions to validate requirements, drive adoption, and influence change across HR and IT teams
Research platform capabilities and industry trends to recommend enhancements aligned with HR strategy, proactively identifying opportunities for innovation and efficiency
Lead testing, UAT coordination, and issue resolution with a focus on quality, compliance, and continuous improvement
Collaborate with HRSD agents and employee-facing teams to promote best practices and improve service delivery
Serve as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams
Use Platform Analytics and other tools to generate actionable insights from HRSD usage data
Develop dashboards and reports to monitor performance, inform decision-making, and present recommendations to senior HR leadership
Lead HRSD upgrade planning and execution in partnership with technical teams, ensuring effective resource allocation and risk mitigation
Create materials to support change management, training, and operational readiness, and oversee delivery to ensure successful adoption
Collaborate with Knowledge Management and Content Strategy teams to ensure content is structured and user-friendly
Represent HRSD in cross-functional forums and working groups, advocating for HRSD needs and best practices
Qualification
Required
7+ years of experience in HR technology or HRIS, including 3+ years working with ServiceNow HRSD
3+ years in a lead, project owner, or cross-functional role
Strong experience in Workday HCM with deep understanding of HR business processes and capabilities. Ability to ensure seamless integration between Workday and ServiceNow HRSD to deliver streamlined workflows and an exceptional employee experience
Strong understanding of HR operations, service delivery models, and employee experience
Demonstrated ability to balance leadership and execution—willing to get into the weeds to solve problems and deliver results, while also guiding projects and collaborating across teams
Excellent communication, facilitation, and stakeholder engagement skills
Experience in agile environments (Scrum, Kanban); familiarity with Jira and Confluence
Strong analytical and problem-solving skills, with a track record of driving process improvements
Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field
Preferred
Relevant certifications (e.g., ServiceNow CSA and CIS-HRSD) strongly preferred
Demonstrated knowledge of Workday and/or other core HCM enterprise platforms; hands-on experience strongly preferred
Comfortable working autonomously and proactively leading cross-functional collaboration to achieve shared goals
Benefits
Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan
Company
Invesco
Invesco is an independent global investment management firm dedicated to delivering an investment experience that helps people get more out of life.
5001-10000 employees
H1B Sponsorship
Invesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (60)
2023 (54)
2022 (63)
2021 (63)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Kelvin Liu
Partner & Senior Portfolio Manager
Recent News
2025-12-18
2025-10-28
2025-10-23
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