Blue Ribbon Outdoor · 1 month ago
Client Experience Coordinator
Rogers, AR
Full-time
Onsite
New Grad, Entry LevelBlue Ribbon Outdoor is dedicated to creating beautiful outdoor spaces that enhance clients' quality of life. The Client Experience Coordinator will serve as the first point of contact for clients, ensuring excellent communication and support while also assisting in administrative tasks and learning about client management in preparation for a future Account Manager role.
Environmental Services
Hiring Manager
Michele Yarber
Responsibilities
Serve as the first point of contact for all incoming calls and emails
Provide friendly, resourceful, and prompt responses that reinforce the Blue Ribbon standard
Route calls and emails to the appropriate internal team members
Calmly and professionally diffuse challenging or escalated client situations, turning frustration into trust
Enter all new prospects into Aspire accurately and quickly
Maintain clean data and organized workflows in Aspire
Support your Account Manager with administrative tasks, scheduling, proposals, notes, and job follow-ups
Assist with light office, administrative, and marketing tasks as needed
Work closely with your mentor Account Manager to learn the full scope of residential landscaping management
Develop an understanding of services, horticulture basics, seasonal needs, on-site expectations, and service quality checks
Learn to think like a seller: identify opportunities, understand client needs, and build confidence in presenting solutions
Prepare to transition into an Account Manager role—owning a book of business and frontline client relationships
Qualification
Required
Friendly, outgoing, positive personality with excellent communication skills
A quick learner who embraces new technology and enjoys problem-solving
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
Emotional intelligence and the ability to stay calm under pressure
Strong organizational skills and attention to detail
Desire to grow into a client-facing leadership role
A service mindset—you genuinely enjoy helping people
Interest in learning the landscaping industry (no experience required)
Preferred
Experience with Aspire: Familiarity with Aspire software is a plus
Proven Leadership: Expertise in developing and managing SOPs effectively
Market Insight: Deep understanding of market trends and an established professional network
Sales Excellence: Ability to thrive in a fast-paced, competitive sales environment. Having a hunter mentality
Exceptional Communication: Strong presentation, negotiation, and customer service skills
Team Player: Collaborative mindset with outstanding relationship management skills
Organizational Savvy: Demonstrated ability to manage competing priorities, meet deadlines, and achieve quotas
Proactive Problem-Solver: Initiative to seek relevant information and make timely, informed decisions
High Integrity: Commitment to strong ethics and teamwork
Company
Blue Ribbon Outdoor
Blue Ribbon Outdoor is the leading commercial and residential landscape company in Northwest Arkansas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase