Jazz Heating, Cooling, Plumbing, & Electrical · 10 hours ago
Contact Service Representative
Pleasanton, CA
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expJazz Home Services is a top-notch Northern California contractor focused on providing significant value to residential customers. The Customer Service Representative is responsible for providing exceptional customer service by addressing inquiries, resolving issues, and offering support related to HVAC products and services.
Heating Ventilation and Air Conditioning (HVAC)Home ServicesService Industry
Responsibilities
Respond to customer inquiries via phone or email in a timely and professional manner
Provide accurate information about HVAC products, services, warranties, and company policies
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges
Handle and resolve customer complaints and issues efficiently and effectively
Escalate complex issues to the appropriate department or manager when necessary
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
Offer basic technical support and troubleshooting assistance for HVAC products
Guide customers through installation and maintenance procedures for HVAC systems
Coordinate with technical support teams for advanced troubleshooting and service calls
Ensure the accurate processing of customer orders and their timely fulfillment
Monitor order status and communicate updates to customers
Manage and update customer accounts and records in the CRM system
Provide customers with information about promotions, discounts, and new products
Qualification
Required
Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry
Familiarity with HVAC systems and terminology is highly desirable
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proficient in using customer service software, CRM systems
Ability to multitask and manage time effectively
Positive attitude and a strong commitment to customer satisfaction
Ability to work in a fast-paced environment
Willingness to learn and adapt to new technologies and procedures
Benefits
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Life and disability insurance
A retirement savings plan
Paid holidays
Company
Jazz Heating, Cooling, Plumbing, & Electrical
Trusted by Neighbors, Loved by Homes, Focused on you! 🏡🧡 At Jazz, we take immense pride in being the go-to choice for countless neighbors and homes, and we're thrilled to share the love and trust we've earned through thousands of online reviews and numerous awards.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase