Asana · 10 hours ago
Customer Success Manager - Top Accounts
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$160K/yr - $182K/yr
10+ years expAsana is a leading platform for human + AI collaboration, committed to helping customers adopt their collaborative work management platform. The Top Customer Success Manager will support and grow Asana's largest customers, ensuring they achieve business value through effective deployment and ongoing engagement.
CollaborationEnterprise SoftwareSaaSSoftwareTask Management
Responsibilities
Develop, nurture and own relationships at every level of the organization with a hyper focus on senior-level and decision-making stakeholders (ie C-Level); Serve as a trusted advisor on the collaborative work management space
Partner with customers to identify their strategic goals and co-create Success Plans with clear success metrics and engagement strategies
Execute all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews, and roadmap consultations
Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals, and explore expansion opportunities
Develop and maintain an internal Champion Network or Center of Excellence within the customer’s organization to help foster customer advocacy and facilitate customer testimonials or case studies
Analyze customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans
Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long-term success
Serve as the voice of your customers by surfacing key trends and insights back to R&D and business teams based on your knowledge of customers needs
Travel and meet customers on-site up to 25% of the time
Qualification
Required
10+ years of professional experience, including 7+ years of demonstrated success in a SaaS-based Customer Success or Account Management role
Proven track record managing large, complex enterprise accounts, including Fortune 500 organizations, driving both product-led and sales-led growth initiatives, and overseeing enterprise-wide technology implementations across diverse stakeholder groups—from C-suite executives to functional leaders and administrators
Ability to run C-suite–level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority, and deliver exceptional storytelling around impact and ROI
Experience owning a book of high-value customer relationships, delivering post-sales and deployment services, driving measurable value outcomes, and aligning with stakeholders across complex customer environments at both executive and departmental levels
Demonstrated capability to assess end-user adoption at the micro level and connect those behaviors to broader organizational objectives, ensuring cohesive and scalable impact
Deeply customer-centric—committed to ensuring customer success, product adoption, and advocacy, while representing customer needs internally
Self-motivated, proactive team player with a strong bias toward action; able to excel in ambiguous, fast-changing environments and shift seamlessly between high-level strategic thinking and detailed execution
Highly organized, process-oriented, and disciplined, with the ability to balance competing priorities, make sound decisions, and adapt across diverse customer scenarios
Ability to contextualize Asana use cases within different business units and change-management frameworks
Curious and forward-thinking, with an interest in AI tools and emerging technologies and a willingness to learn, experiment, and apply them to improve productivity, collaboration, and decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company
Asana
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution.
1001-5000 employees
H1B Sponsorship
Asana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (81)
2023 (82)
2022 (93)
2021 (51)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
$453.2MKey Investors
Silicon Valley BankManhattan Venture Partners (MVP)Generation Investment Management
2020-09-30IPO
2020-08-15Undisclosed
2020-06-08Debt Financing· $200M
Leadership Team
Dan Rogers
Chief Executive Officer
Dustin Moskovitz
CEO & Co-Founder
Recent News
2025-12-10
2025-12-09
Company data provided by crunchbase