Thomson Reuters · 7 hours ago
Associate Customer Success Manager, Growth - Tax
Frisco, TX
Full-time
Hybrid
Entry Level
$70K/yr - $130K/yr
1+ years expThomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. The Associate Customer Success Manager will manage post-sale relationships for smaller accounts, drive product adoption, and monitor customer health to ensure value realization.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Responsibilities
Own post-sale relationships for a portfolio of smaller accounts
Drive product adoption, usage, and satisfaction through proactive engagement
Monitor customer health and usage trends to identify risks and opportunities
Conduct regular check-ins and success reviews to ensure value realization
Collaborate with internal teams to resolve issues and support renewals
Maintain CRM and Customer Success tools for visibility and accountability
Contribute to scalable processes and content that enhance the CS function
Qualification
Required
Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
1–3 years in Customer Success, Account Management, or similar role within a SaaS company
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow
Benefits
Flexibility & Work-Life Balance
Career Development and Growth
Industry Competitive Benefits
Culture
Social Impact
Making a Real-World Impact
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
Company data provided by crunchbase