PENNYMAC · 1 week ago
Site Reliability Engineer II, Operations
Westlake Village, CA
Full-time
Onsite
Mid Level
$68K/yr - $115K/yrPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Site Reliability Engineer II will help provide 24/7 monitoring and support of the company's IT infrastructure, ensuring operational stability and swift incident resolution.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Monitoring - 24/7 health monitoring of Pennymac’s IT Infrastructure using tools such as AWS CloudWatch and New Relic
Alert Management - participate in the active modification and creation of alerts to ensure the SRO team has constant visibility and is able to proactively identify threats to the stability of Pennymac’s IT Infrastructure
Incident Management - Engineers will coordinate with Pennymac’s Incident Management team, Application Developers, Internal Support Teams, and 3rd Party Vendors, with the goal of resolving any production service outages quickly and accurately
Systems Administration - responsible for various administrative tasks in both a Windows or Linux environment
Virtual Server and Desktop Management - maintenance and troubleshooting of Pennymac’s virtual server and desktop environments
Technical Troubleshooting and Investigation - investigate and troubleshoot various technical issues that are submitted by Pennymac’s IT and Application Development teams
Internal and External Escalation - act as a point of escalation for any production impacting incidents. Ensure both internal and external support teams are contacted in a timely manner to ensure a quick and accurate resolution
Change Management - follow and enforce Pennymac’s established Change Management processes and procedures
Communication - monitor and respond to Call, Chat, and Email inquiries sent to the SRO team
Ticket Queue Management - responsible for managing multiple different Ticket Queues using tools such as ServiceNow and JIRA to ensure deliverables are on time and accurate
Documentation - assist in maintaining the SRO team’s knowledge base of support articles and Standard Operating Procedures. Play an active role in the creation of new documentation as needed
Deployments - handle application and website code deployments, making use of tools such as Jenkins and GitLab
Data backup, recovery, retention, and compliance - responsible for various tasks related to backup management using tools like CommVault and AWS Backup
Project Management - organize and prioritize tasks, adhere to deadlines, and achieve all project goals within the given constraints
Qualification
Required
Bachelor's Degree in Computer Science or comparable experience
AWS Solutions Architect and/or AWS SysOps Administrator certification
Proficient with Windows and Linux administration
Proficient with Monitoring and Alerting tools such as Nagios, New Relic, SumoLogic, and AWS CloudWatch
Proficient with programming languages such as Powershell or Python
Strong attention to detail
Able to prioritize tasks and have a sense of urgency with critical issues or requests
Excellent written and verbal communication skills
Must be comfortable completing annual role-based training and certification assignments
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase