CareMetx, LLC · 1 month ago
Senior Operations Manager I
United States
Full-time
Remote
Senior Level
5+ years expCareMetx, LLC is dedicated to delivering industry-leading patient access solutions and support services. The Senior Operations Manager is responsible for the overall administration of multiple programs, overseeing team members, ensuring compliance with contractual obligations, and participating in strategic planning.
BiotechnologyInformation Technology
Responsibilities
Manage existing teams for operations related manufacturer programs
Responsible for the management of the client program managers
Participate in strategic and tactical planning sessions
Ensures team is meeting contractual obligations
Coaches, counsels and sets goals for managers to help develop them for career progression
Conducts performance reviews and rewards positive behavior
Provides day-to-day instructions to team members on job responsibilities
Helps associates resolve associate work-related issues
Supports new associates in their efforts for growth and development
Develops, designs and conducts Train the Trainer Program
Provides feedback up and down the organization (Positive and Constructive)
Participates in client meetings; prepares agenda and / or takes meeting notes
Provides input into incentive plan performance metrics
Ensures open communication with program support
Translates and oversees organizational strategies for assigned goals
Identifies client issues; receives and triages client requests
Proactively identifies program issues and proposes ways in which to address their concerns
Maintains positive rapport with client
Understands billing process and contractual obligations
Participates in budget planning
Accountable for program quality and compliance with standard operating procedures
Designs project task plan and standard operating procedures
Analyzes reports for trends and gives recommendations
Analyzes progress of tactical issues
Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled
Performs other related duties as assigned
Qualification
Required
Previous 5+ years of experience in a physician's office, healthcare setting, and/or related experience
General knowledge of reimbursement, patient assistance programs, database elements and functionality: operational policies and processes
Previous management experience is required
Strong interpersonal skills and attention to detail
Ability to communicate effectively both orally and in writing
The ability to manage multiple tasks
Working knowledge of Microsoft Office
Ability to resolve associate issues effectively and efficiently
General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes particularly distribution processes / interfaces
Proven ability to appropriately escalate issue to senior management
Health care research and analysis skills sufficient to support payer research, healthcare policy library and state management
Strategic thinker with long term planning experience
Critical thinking skills, creative and innovative solutions to internal or external client needs
Must be flexible on schedule and hours
Some travel may be required
Weekend work may apply
Company
CareMetx, LLC
CareMetx, LLC is a leading technology-enabled patient services partner, providing high-touch support to accelerate patient initiation and adherence for specialty therapies.
501-1000 employees
H1B Sponsorship
CareMetx, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (5)
2022 (3)
2021 (4)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-14Acquired
Leadership Team
Jim Rowe
President and CEO
Kurt Brumme
Chief Financial Officer
Recent News
2025-10-21
2025-09-19
2025-06-04
Company data provided by crunchbase