Baker Newman Noyes · 4 weeks ago
Technical Solutions Analyst
Portland, ME
Full-time
Hybrid
Senior Level
5+ years expBaker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. They are seeking a dynamic and client-focused Technical Solutions Analyst to serve as a strategic liaison for internal teams and technology platforms, blending high-touch customer support with deep technical insight and business operational excellence.
ConsultingCrowdfundingFinancial ServicesInsurance
Hiring Manager
Jessica Rousseau, MBA
Responsibilities
Delivers proactive, personalized support to clients, anticipating needs and resolving issues with speed and empathy
Responds to and resolves complex client issues through incident recognition, research, resolution, escalation, and follow up
Collaborates with internal stakeholders and the Business Transformation team to identify opportunities for process improvement and technology alignment
Acts as a bridge between technical teams and business users, translating requirements, facilitating communication, and ensuring successful implementation of solutions
Builds and maintains strong relationships with clients and cross-functional teams, fostering trust and long-term engagement
Supports and troubleshoots accounting platforms (e.g., CaseWare, CCH, Thompson Reuters, M365, StarPM), ensuring optimal performance and user satisfaction
Identifies inefficiencies and recommends enhancements to workflows, systems, and customer experience strategies
Creates and maintains user guides, FAQs, and training materials to empower users and reduce support overhead
Provides ongoing training in emerging technologies and service excellence
Establishes approach to reducing the likelihood and impact of incidents through trend analysis, major incident reviews, and proactive engagement with end users
Stays current with advancement in technology to maintain competitiveness
Adapts solutions to meet evolving business and technical requirements
Qualification
Required
Minimum of 5 years' experience required
Experience in support, technical liaison, or business operations roles
Proficient in accounting software and understanding financial workflows
Effective communication and interpersonal skills
Ability to manage multiple priorities and work collaboratively across departments
Experience with ITSM, ticketing platforms, and remote support tools
Analytical mindset with a passion for solving problems and improving processes
Preferred
Project coordination or business analysis background preferred
Exposure to ITIL, cloud-based platforms and integrations, M365, and Azure preferred
Benefits
20 days paid time off, 5 sick days, 11 paid holidays
6-week paid parental leave
Health, Dental, Pet, Vision, Disability and Life Insurances
401(k) Plan with company match
Profit Sharing Plan
Business-casual office environment
Company
Baker Newman Noyes
Baker Newman Noyes is an accounting company that specializes in accounting and advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Lawler
Managing Director of Technology Advisory Services
T
Travis Hersom
Chief Information Officer
Recent News
2025-08-25
2025-08-06
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