IT Manager- Customer Engagement and Technology jobs in United States
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At Home Group Inc. · 4 hours ago

IT Manager- Customer Engagement and Technology

positionCoppell, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

At Home Group Inc. is seeking an IT Manager for Customer Engagement Technologies to lead the management and optimization of Oracle Retail platforms. This role will bridge IT, Marketing, and Merchandising to ensure reliable marketing technology solutions that align with business objectives.

FurnitureHome DecorRetailTextiles

Responsibilities

Own the day-to-day management, administration, and performance of the Oracle Retail Customer Engagement and Promotions Engine platforms
Lead a small team of IT professionals and/or contractors supporting marketing technologies
Build strong partnerships across Merchandising, Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness
Provide oversight and support of all Enterprise Promotions configurations ensuring effective controls and stackability
Partner with Marketing, Merchandising and Customer Support for configuration and effective issuance of Loyalty Points, Entitlements and Awards
Oversee platform integrations with other enterprise systems (ERP, CRM, POS, Ecommerce)
Manage vendor relationships with Oracle support partners and other technology providers, including SLAs and escalations
Ensure system availability, performance, and security, adhering to IT best practices and compliance requirements
Lead or support upgrades, enhancements, and implementation projects for marketing technology systems
Define and track KPIs for system health, usage, and ROI of marketing technologies
Act as subject matter expert on marketing systems, providing guidance and training to business stakeholders

Qualification

Oracle RetailLeadershipSystem integrationsAPIsCloud platformsVendor managementCommunication skillsCollaboration skillsTime management

Required

Bachelor's degree in Information Systems, Computer Science, or related field. Equivalent experience is considered
5–8+ years of IT experience, with at least 3 years in a leadership or management role
Hands-on experience with Oracle Retail Customer Engagement and Promotions Engine (required)
Knowledge of system integrations, APIs, and data workflows
Familiarity with cloud platforms, databases, and enterprise systems
Proven experience managing cross-functional IT initiatives
Strong communication and collaboration skills with both technical and non-technical stakeholders
Builds and maintains productive cross-functional relationships and vendor partnerships
Ability to manage multiple priorities and deliver results under tight timelines

Company

At Home Group Inc.

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At Home believes your home should be a reflection of your personal style – warm, thoughtful and inviting.
dateFounded in 1979
location
Plano, Texas, USA
people-size5001-10000 employees
web-link
https://dweva.com/

Funding

Current Stage
Late Stage
Total Funding
$800M
2025-06-16Debt Financing· $600M
2023-05-12Debt Financing· $200M
2021-05-06Acquired

Leadership Team

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Lewis L. (Lee) Bird III
Chairman & Chief Executive Officer
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Ashley Sheetz
Chief Operating Officer
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Recent News

Home Textiles Today
At Home emerges from bankruptcy under new ownership
2025-10-27
Morningstar.com
At Home Successfully Completes Financial Restructuring
2025-10-24
masslive
Popular home goods chain should survive bankruptcy as it closes 31 stores
2025-10-09
Company data provided by crunchbase