Morris-Jenkins · 1 month ago
Chat Support Specialist - Evening Shift
US-NC-Charlotte
Full-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expMorris-Jenkins is a recognized leader in HVAC, plumbing, and electrical services, and they are seeking a Chat Support Specialist. In this role, you will support customers through digital communication, educate them about products and services, and ensure a high-quality customer experience by engaging with them online and processing their requests.
Consumer ElectronicsElectronicsHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way!
You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company!
You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes
You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!
Qualification
Required
High School Diploma or GED
1 year of experience with sales and/or customer support via digital correspondence
Excellent written & verbal communication skills fluently in the English language
Ability to write and communicate concisely, yet persuasively
Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
Strong multi-tasking skills with the ability to assist multiple customers at a time
Able to think quickly, as well as anticipate & solve problems effectively
Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Preferred
Bachelor's degree in related field, such as Business Admin., Marketing, Public Relations, etc
3+ years of experience in sales and/or customer support via digital correspondence
Prior experience in marketing
Service Titan Experience
Company
Morris-Jenkins
Morris-Jenkins is like family! We’ve been helping people with their heating and air since 1958, and now we even do plumbing! We’re here til midnight, seven days a week, even on holidays! When you call our office, you’ll speak with a real local employee, and they’ll send out one of our expert technicians or plumbers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-21Acquired
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