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Allied Universal · 6 hours ago

Security Site Training Manager

Bridgeport, AL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $68K/yr

2+ years exp

Allied Universal is North America’s leading security and facility services company, offering rewarding careers that provide a sense of purpose. The Security Site Training Manager is responsible for overseeing day-to-day operations of an assigned account, including hiring, training, and managing staff, while ensuring quality customer service and operational goals are met.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

General Operations management; evaluate post orders and make necessary updates; review daily log reports and provide direction to shift-level supervisors; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards; ensure the security team receives required training on a consistent basis; implement security programs; ensure physical security measures and practices are enforced to ensure client directives are carried out continuously

General Human Resources management: selection and placement of security professionals and front-line supervisory personnel, conduct performance reviews, manage attendance, and conflict resolution; scheduling as required; design and implement career development and performance improvement programs

Administer Safety Program; semi-annual review and revise the security Emergency Response plan; monitor compliance with regulatory and fire prevention requirements and safety items

Overall project management to include plans such as RACI (Responsible, Accountable, Consulted, and Informed) charts, Risk Assessment, Budgeting and more

Handle any escalated security issues or emergency situations appropriately

Communicate staffing needs via Requisition Forms and assist recruiters in identifying, interviewing, and hiring quality candidates

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site

Meet all contractual scheduled hours with a minimum of unbilled overtime

Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

Take a proactive role in communicating with the client and meeting their needs by meeting with them regularly, listening to issues, and providing security and technical expertise and solutions; ensure complete customer satisfaction

Capably utilize WinTeam for scheduling, payroll and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers) that require interpretation and action for effective business management

Qualification

Business operations managementSecurity managementProject managementMicrosoft Office proficiencyCustomer relationship developmentStaff developmentDiscretionPerformance managementEmergency responseTraining coordinationRegulatory complianceCommunication skillsProblem-solving skillsTeam managementConflict resolution

Required

Bachelor's degree in Criminal Justice, Business Administration or related field

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Current driver's license If driving a company-owned or client-provided vehicle

Proven project management experience, seeing projects through the full life cycle

Previous contract security, facilities management, military, or law enforcement experience

Minimum of two (2) years of business operations supervisory/management experience

Experience in hiring, developing, motivating, and retaining quality staff

Ability to develop and grow customer relationships

Skilled in developing and managing project plans, documenting risks, issues and contingency plans

Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Proven ability to maintain correspondence, discussions, and materials with utmost discretion

Ability to research, gather, assemble, correlate, and analyze facts to devise solutions to problems; and to prepare concise reports and/or analyze and solve complex and difficult problems

Outstanding oral and written communication skills