Avalara · 1 month ago
Senior Director Revenue Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expAvalara is looking for a Senior Director of Revenue Operations to lead the Business Partner organization within the Global Revenue Operations team. This role involves guiding improvement for customer-facing teams and ensuring operational support for various departments to achieve their goals, while also driving best practices and process enhancements throughout the organization.
Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation
Responsibilities
You will guide the improvement for our customer-facing teams
You will guarantee that the Services, Support, CSM, Seller, Partner and Lead Generation teams are supported from an operational standpoint to help them achieve their goals
You will remove process friction and increase productivity through a closed-loop feedback effort with all supporting functions within Avalara
You will lead the effort in driving best practices and improvement to establish an Operating Rhythm for Avalara using established methodologies
As the Senior Director you will facilitate the efforts of the teams of business partners under Revenue Operations that support the customer-facing teams through the entire revenue life cycle
You will set the direction of the team and empowering and mentoring staff to manage mission-critical projects
You will report to the Vice President of Revenue Operations
You will work with the Revenue Operations Team to guarantee a closed-loop feedback process is in place between the customer-facing teams and Marketing, Product, and Finance and other supporting teams
Lead process improvement efforts corporately by coordinating with partners to manage important projects that address critical needs
Manage the review, analysis, and evaluation of business processes selected for Avalara's improvement projects, working directly with several units to ensure decisions are made and scalable methodologies are applied
Coordinate with the Revenue Operations Enablement pillar to ensure Training programs and materials are created and delivered to ensure the success of Business Process Improvement programs
Allow the managers and teams to embed with their GTM teams to become extensions of their teams and create feedback loop for optimization and focus
Be the liaison between the Global Revenue Operations team and departments for rhythm of running the business and reporting needs and requests and system usage update and training needs
Demonstrate a workplace inclusive of creating opportunities, serving others, building trust, innovation and exceeding expectations
Qualification
Required
8+ years of experience in a Sales Operations/ Business Operations (or equivalent) Leadership role required
Experience with SFDC, Marketing Automation software, Lead Routing software, Forecasting, and business analysis tools
Link project outcomes to our goals; expertise in group facilitation and mentoring; ability to reduce issues
Expertise with change management principles and approaches without direct authority and to obtain win-win situations
Motivate team members so that they feel responsible for project outcomes; manage changes to scope, resources, and timelines
Understand developing and scaling a closed loop feedback process between Sales, Marketing, Technology, Product and Operations
SalesForce.com experience in sales performance management
Understand and advocate for internal customer needs
Demonstrated leadership and integrity
Experience using AI and AI-related technologies
Ability to apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers
Willingness to grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too
Benefits
Paid time off
Paid parental leave
Private medical, life, and disability insurance
Company
Avalara
Avalara is a cloud-based platform that provides tax compliance software and automated solutions.
5001-10000 employees
H1B Sponsorship
Avalara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (34)
2023 (36)
2022 (37)
2021 (39)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$841.01MKey Investors
BlackRockSusquehanna Growth EquityWarburg Pincus
2025-11-11Private Equity· $500M
2023-01-01Private Equity
2022-10-19Post Ipo Debt· $0.04M
Leadership Team
Scott McFarlane
CEO
Megan Higgins Knislis
SVP Global Partners
Recent News
2025-12-09
Company data provided by crunchbase