George Mason University · 1 month ago
Research System and Business Analyst
VA
Full-time
Onsite
Mid LevelGeorge Mason University is seeking a Research System and Business Analyst for their Office of Sponsored Programs. This role focuses on managing the Huron Research Suite, providing system support, conducting analyses, and collaborating with various stakeholders to enhance research administration processes.
Education
No H1B
U.S. Citizen Only
Responsibilities
Supports the research administration system, serving as a key resource in system analysis, ongoing maintenance, testing, and modification
Performs regular system analysis to translate technical and business requirements into functional specifications
Continually monitors system and conducts regular technical and functional system testing to validate performance and usability
Develops, coordinates, executes, and validates test plans for software upgrades, modifications, and new features to verify effect on existing features and functions and ensure desired results are achieved to meet business needs
Contributes business process expertise and solutions to users aligned with system functionality to meet and enhance business needs and user requirements
Identifies changes needed to system and explores feasibility
Reviews system data for accuracy, and ensures integration feeds and processes run accordingly, working to resolve any issues identified
Develop, validate, and maintain various reports generated within system
Serves as the primary customer service contact for help tickets and customer support requests with troubleshooting system
Provides functional assistance and solutions to business problems, working with users to diagnose, review, and resolve incidents
Identifies issues that need to be communicated, posts user alerts, and assists with implementing temporary “workarounds” when system issues effect operations
Determines causes of unusual occurrences, and applies standard practices to implement solutions
Escalates problems for resolution as needed, collaborating with vendor partner through vendor support system
Manages ticketing systems and follows-up regularly on unresolved issues
Keeps track of all system expirations and certificates and coordinates needed updates
Regularly assigns and updates user roles/permissions and maintains/updates all system settings
Regularly reviews business processes to ensure alignment with delivered system functionality to maximize utilization of system and streamline procedures
Maintains and updates business process documents for users and other technical and functional system documentation as changes occur
Collaborates with various subject-matter experts to assess system needs and identify required outcomes
Consults with users and collects feedback regarding system to define additional business needs
Works with team to review and prioritize requests
Assists with keeping all system training materials and guides updated as system enhancement and business process changes occur to facilitate enhanced system understanding
Clearly communicates any system updates and changes in a timely manner to team for dissemination to users
Provides input for regular communications as it relates to system
Assists with user training and demonstration of system as needed; and
Serves as a flexible resource for the team, assisting with other assigned tasks and special projects as assigned
Qualification
Required
Bachelor's degree in IT, Business, or related field or equivalent combination of education and experience
Considerable experience with Huron Research Suite (SaaS) functionality
Considerable experience with system integrations/bulk imports
Considerable experience documenting business processes in alignment with system requirements
Considerable experience researching and resolving functional/technical system issues and managing system roles
Considerable experience creating system requirements documentation and reports, and conducting thorough system testing
Knowledge of Huron Research Suite functionality
Ability to articulate clearly with excellent verbal and written communication skills
Ability to work in a team environment, build and maintain collaborative relationships, and provide high-quality customer service
Ability to anticipate and identify problems and take necessary actions to resolve
Ability to analyze and identify system business needs of the organization and proactively respond with effective solutions, creating a bridge between the functional and technical sides of the system
Ability to research, analyze, and evaluate data
Ability to work independently under general direction of a supervisor
Knowledge of Microsoft Office and Adobe
Other attributes include possessing high standards of accuracy and a strong attention to detail, being highly organized, and having strong time-management and prioritization skills
Candidates must be: (i) a citizen of the United States; (ii) a person who is a lawful permanent resident of the United States (a 'Green Card' holder); (iii) a person who is a 'protected individual' as defined by 8 U.S.C. 1324b(a)(3); or (iv) a person who is otherwise able to become generally eligible to receive unclassified technical data pursuant to the International Traffic in Arms Regulations
Preferred
Masters/Advanced degree in IT, business, or related field or equivalent combination of education and experience
Certified Research Administrator (CRA)
Prior experience with sponsored research administration
Prior experience in a university setting
Prior experience with enterprise-wide systems such as Banner
Prior experience with DocuSign, email catcher, SSL Certificates, SSO, LMS such as Cornerstone, CITI, Smartsheet, proposal submission systems such as Grants.gov and eRA Commons
Knowledge of sponsored research administration policies and procedures and the effects on system/end-user operations
Knowledge of research administration management systems, both functional and technical
Ability to interpret university, federal, state, and sponsor rules and regulations as it is applied to sponsored project management and apply/translate to understandable system/business processes
Company
George Mason University
George Mason University is an innovative, entrepreneurial institution.
Founded in 1957
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.68MKey Investors
National Safety CouncilNational Institute of Standards and TechnologyVirginia Innovation Partnership Corporation
2025-06-25Grant· $0.05M
2024-04-03Grant· $0.2M
2023-08-03Grant· $0.07M
Leadership Team
Bassam Haddad
Director, Middle East and Islamic Studies Program
Ellen Laipson
Director, International Security Program
Recent News
2025-11-15
American Institutes for Research
2025-11-05
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