PGA TOUR Superstore · 1 month ago
Retail Front End Department Head
Atlanta, GA
Full-time
Onsite
Mid Level
$18.50/hr - $21.25/hrPGA TOUR Superstore is one of the fastest growing specialty retailers dedicated to creating a family culture for Associates. The Front-End Department Head is responsible for delivering exceptional customer service at the store's Club Services Desk and overseeing Front-End operations, ensuring compliance with company standards and enhancing the overall customer experience.
E-CommerceGolfSportsTennis
Hiring Manager
Azim Williams
Responsibilities
This role is responsible for supporting and overseeing all Club Services and Front-End operations
This role acts as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience
Accountable for executing the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations. The Starter plays a crucial role in ensuring Customers receive a warm greeting, offering guidance on product locations, coordinating with Associates to meet Customers in specific departments, and effectively managing traffic flow
Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates
Participate in weekly department walks with the SSM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the SSM on the execution of all assigned tasks
Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience
All Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational
All Club Services and Front-End programs, promotions, and procedures are consistently executed/maintained
Responsible for but not limited to basic club repair duties, G&T App Management (Creating Orders, maintaining queue, etc.), retrieving BOPIS orders for customers and processing through the OMS, processing trade-ins as they arrive, retrieving Special Orders that have arrived, answering Customer phone calls, execution of Cleaning & Equipment Maintenance Checklist, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and cleanliness of the Services area
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
Demonstrate a culture of ethical conduct, safety, and compliance
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety
Qualification
Required
strong listening and interpersonal skills
good verbal and written communication skills
ability to communicate cross-functionally
communicate expectations and standards to execute Company programs
basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
skills to manage conflict
lead conflict resolution
hold others accountable
ability to quickly learn business acumen with appropriate training
able to organize multiple priorities to ensure that resources are properly allocated to meet objectives
able to lead by example and enforce a high standard of Customer service
lead with a Servant Leadership approach
High School Diploma or equivalent
must be able to stand for extended periods of time
must be able to climb up and down a ladder
must be able to move throughout the store
must be able to lift a 30 lb. box overhead
must be able to work a flexible work week
must be able to work nights, weekends, and holidays depending on business needs
Preferred
retail experience preferred
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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