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Trio Mobil · 1 month ago

Field Service Technician (Automation and Material Handling)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Trio Mobil is a technology company dedicated to enhancing industrial safety through innovative AI and IoT solutions. They are seeking a Field Service Technician to install and support their safety technologies, ensuring customer satisfaction and seamless operations in the field.

Artificial Intelligence (AI)Big DataEnterprise SoftwareInternet of ThingsSaaS

Responsibilities

Perform hands-on installation of Trio Mobil products on customers’ material handling equipment—primarily forklifts—at customer sites

Conduct site surveys, pilot installations, and proof-of-concept (POC) deployments

Actively participate in field problem-solving related to product performance, installation quality, and customer acceptance

Visit customers post-installation to ensure satisfaction and provide ongoing technical support

Coordinate shipment of products to customer sites through third-party logistics partners

Work closely with forklift dealers, external contractors, and customer technical teams to ensure seamless installation

Support rapid deployment and on-site intervention for urgent or critical issues

Document field activities, technical findings, and improvement feedback for internal teams

Qualification

Electrical systems knowledgeTroubleshooting skillsForklift experienceWiring schematics readingSoftware installationCustomer service focusCommunication skillsTime management