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Koniag Government Services · 12 hours ago

Developer

Baltimore, MD

Full-time

Onsite

Mid Level

3+ years exp

Koniag Government Services is seeking a Developer to support TGS and their government customer. The Developer will be responsible for designing, developing, and maintaining software applications, focusing on ServiceNow and Java programming, while collaborating with help desk management to enhance service delivery.

EnterpriseGovernmentProfessional Services

No H1B

U.S. Citizen Only

Responsibilities

Design, develop, and implement ServiceNow solutions to meet operational needs

Provide technical support and ongoing maintenance for the KPI/Scorecard application

Automate workflows and integrate new features to improve help desk service delivery

Analyze help desk performance using quantitative metrics and generate actionable reports

Develop and manage scorecard metrics (e.g., call volume, ticket resolution, customer satisfaction)

Collaborate with management to identify and implement process enhancements

Ensure system reliability and optimize user experience through advanced metrics analysis

Support data-driven decision-making with timely and accurate performance reports

Develop and maintain the organizational Workforce Management

Work in a Call Center environment, providing detailed reports utilizing ServiceNow

Qualification

ServiceNowJava programmingAPI developmentC#SQLITILContinuous improvementEffective communicationAttention to detailProblem-solvingCollaboration

Required

Ability to obtain a Public Trust

Proficiency in C#, VB.NET, Microsoft .NET Framework, Java, Python, JavaScript, and other languages used for API development and integration

Demonstrated experience in developing, consuming, and integrating APIs (REST, SOAP, GraphQL), including making API calls and managing data exchange

Familiarity with data formats such as JSON, XML, and RAML

Strong database skills, including writing and optimizing queries (SQL/NoSQL), data modeling, schema management, and performance tuning

Knowledge of Information Technology Infrastructure Library (ITIL) framework and experience with ServiceNow Configuration Management Database (CMDB) data modeling

Must have Three to Five years of Hands-on experience with the following: C#, ASP.NET, VB.NET, JavaScript, CSS, HTML, jQuery, with SQL, PostgreSQL and Oracle database

.NET technologies

Effective communication and collaboration with technical teams, stakeholders, and clients

Strong attention to detail in handling data and API specifications

Resiliency and adaptability in problem-solving and ensuring continuity of operations

Commitment to continuous improvement and operational excellence