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Walmart Canada · 1 month ago

Senior Technology Operations - Sales Tools & Tech

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $155K/yr

3+ years exp

Walmart Canada is a leading retail company, and they are seeking a Senior Technology Operations Manager to join their Revenue Operations team. This role involves leading the design and implementation of visualization and dashboarding capabilities within Salesforce CRM Analytics to enhance the sales organization's productivity and efficiency.

DeliveryRetailShopping

Responsibilities

Work with commercial team leaders to gather and analyze business requirements for analytics and reporting needs

Design and develop Salesforce CRM Analytics datasets, lenses, dashboards, and stories to provide actionable insights and drive data-driven decision-making

Configure and customize Salesforce CRM Analytics applications to meet specific business requirements, leveraging features such as SAQL (Salesforce Analytics Query Language), dataflows, and recipes

Integrate Salesforce CRM Analytics with external data sources, including Salesforce CRM data, ERP systems, and other third-party applications

Optimize performance and scalability of Salesforce CRM Analytics solutions, ensuring efficient data processing, storage, and visualization

Conduct user training and provide technical support to ensure successful adoption and utilization of Salesforce CRM Analytics solutions

Stay updated with the latest features and capabilities of Salesforce CRM Analytics and proactively recommend enhancements and improvements to existing solutions

Qualification

Salesforce CRM AnalyticsSAQLData modelingETL processesTableauPower BIAnalytical skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Proven experience in designing, developing, and implementing Salesforce CRM Analytics solutions for enterprise clients

Proficiency in SAQL (Salesforce Analytics Query Language), dataflows, datasets, lenses, dashboards, and stories in Salesforce Einstein Analytics

Strong understanding of data modeling, ETL (Extract, Transform, Load) processes, and data visualization best practices

Experience with Salesforce CRM configuration, customization, and integration is a plus

Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders

Strong analytical and problem-solving skills, with a keen attention to detail and accuracy

At least three (3) years of demonstrated expertise designing, implementing, and supporting Enterprise-grade technical solutions meeting complex business requirements

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area

Option 2: 5 years' experience in project management, program management, program operations, or related area

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, program operations, or related area

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.