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Koniag Government Services · 4 hours ago

Technical Support

Baltimore, MD

Full-time

Onsite

Entry Level

2+ years exp

Koniag Government Services is a company focused on providing exceptional service delivery to federal government agencies. They are seeking an experienced Technical Support analyst to assist internal customers with technical issues related to hardware and software, ensuring effective resolution and customer satisfaction.

EnterpriseGovernmentProfessional Services

H1B Sponsor Likely

Responsibilities

Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment

Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue

Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications

Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues

Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability

Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate

Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current

Close all tickets only when a problem has been resolved to the customer’s satisfaction and all steps to resolve an issue are completely documented in the service tickets

Qualification

Technical SupportTroubleshootingMicrosoft SoftwareAdobe SoftwareAutoCADProblem Tracking SystemCritical ThinkingSelf-StarterProblem-SolvingVerbal Communication

Required

High School Diploma and/or related advanced training

At least 2 years of experience in desktop and computer peripheral installation and assistance

Ability to organize, prioritize and meet deadlines

Excellent critical thinking skills

Strong self-starter requiring minimal supervision

Strong problem-solving skills

Strong verbal communication to effectively express concepts, plans, and proposal

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Company

Koniag Government Services

Koniag Government Services is a Professional Services and Operational Management to Federal Government.

Founded in 1971

Chantilly, Virginia, USA

1001-5000 employees

https://www.koniag-gs.com/

H1B Sponsorship

Koniag Government Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)