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USI Insurance Services · 6 hours ago

Surety Account Manager

Chicopee, MA

Full-time

Onsite

Mid Level

$62K/yr - $76K/yr

3+ years exp

USI Insurance Services is one of the largest insurance brokerage and consulting firms in the world, seeking a Surety Account Manager to manage and retain Commercial Lines Surety insurance client accounts. The role involves providing support to clients, handling all aspects of Surety accounts, and collaborating with Sales Executives and Account Executives.

Commercial InsuranceConsultingEmployee BenefitsFinancial ServicesHealth InsuranceInsuranceRisk Management

Growth Opportunities

Responsibilities

Provide proactive, personalized support to assigned Commercial Lines Surety clients. Maintain 92% retention of client accounts

Handle all aspects of Surety accounts

Help facilitate client signing of indemnity agreements, underwriting process of bond requests, and communication between carrier and client

Seek carrier approval for bonds outside lines of authority

Issue bonds, riders, endorsements, and consents

Provide insurance technical expertise to Sales Executives and Account Executives. Includes analysis of client needs, coverage forms, and quotations during the sales process

Provide technical expertise for cross-selling opportunities, account development, and execution of client requests

Capture, assist, design, and manage the service platform

Contribute information and ideas during client strategy meetings

Manage client renewal expirations and avoid any lapse in coverage

Responsible for marketing bond submissions to carriers. Includes preparing client applications and submitting to eligible and appropriate carriers. Ensure timely receipt of approvals, quotes, and bond delivery to clients

Delegate administrative client tasks to assigned Account Representatives

Respond to underwriters’ questions in a timely and professional manner

Adhere to Surety Best Practices. Includes written confirmation of new and renewal binding, execution of bond documents, changes to coverage, and other related items

Maintain a high degree of accuracy in agency management systems

Adhere to Surety Company’s granted Line of Authority

Maintain underwriting e-files. Maintain up-to-date financial files on active accounts and work-in-progress schedules. Request information as needed

Respond to accounting issues and make updates within prescribed timelines

Occasional in-person attendance at face-to-face client meetings

Keep informed on surety coverages, products, and industry changes

Qualification

Surety experienceSurety coverages knowledgeProperty & Casualty licenseBonds knowledgeMicrosoft Office proficiencyTeamworkTime managementCommunication skills