B. F. Saul Company Hospitality Group ยท 1 month ago
Front Desk Agent - Full Time (AM/PM) - Hampton Inn & Suites Dulles North - Starting at $17/hr
Sterling, Virginia
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expB. F. Saul Company Hospitality Group is a leading hospitality provider in the Washington, D.C. area, operating over 20 business class hotels. The Front Desk Agent is responsible for providing exceptional guest service, processing check-ins and check-outs, and assisting with reservations while ensuring compliance with hotel standards.
Association
Responsibilities
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows Hampton Inn guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to Hampton Inn general work rules and department procedures
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations
Follows all Hampton Inn procedures for guest/team member incidents
Knowledgeable of hotel emergency procedures
Qualification
Required
High school diploma or GED required
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
Ability to lift, push and pull up to 75 pounds on an occasional basis
Company
B. F. Saul Company Hospitality Group
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest, private real estate and banking concerns in DC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase