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PrestigePEO · 1 month ago

HR Time and Attendance Analyst

Melville, NY

Full-time

Hybrid

Entry Level

$0/yr - $75K/yr

1+ years exp

PrestigePEO is seeking a client-focused HR Time & Attendance Analyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms, acting as a trusted partner to resolve system issues and enhance the client experience.

Human Resources

Responsibilities

Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR

Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing

Guide clients through system navigation, functionality questions, and problem resolution in real-time

Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals

Support onboarding of new clients and system users within timekeeping platforms

Track, log, and report on client interactions, open issues, and resolutions using internal systems

Identify patterns or recurring issues and suggest improvements to workflows or training materials

Qualification

KronosTimeCoPTO in PrismHRHRISPayroll systemsCustomer serviceTroubleshooting skillsVirtual trainingCommunication skillsProblem-solving skills

Required

1–3 years of experience with timekeeping, HRIS, or payroll systems

Experience working with a time and labor management system

Prior experience in a client-facing role, with a strong focus on customer service and communication

Excellent verbal and written communication skills with a strong customer service orientation

Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through

Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution

Self-motivated with the ability to work independently and as part of a cross-functional team

Capable of leading virtual trainings or client walkthroughs via Zoom or Teams

Preferred

Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus

Company

PrestigePEO

PrestigePEO empowers small and mid-sized businesses (SMBs) to simplify HR by offering end-to-end support for employee benefits management, payroll administration, workers’ compliance, HR guidance, and more.

Founded in 1998

Melville, NY, US

201-500 employees