Cushman & Wakefield · 1 hour ago
Custodial Account Manager
Marlborough, MA
Full-time
Onsite
Mid, Senior Level
$51K/yr - $60K/yr
2+ years expCushman & Wakefield is a leading provider of commercial real estate services, and they are seeking a Custodial Account Manager to oversee the management of assigned accounts and their respective supervisors. The role involves work scheduling, conducting site evaluations, managing budgets, and ensuring customer satisfaction through effective communication and quality assurance checks.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Manages the overall activities of Projects; supervises the Supervisors
Direct and develop subordinates to produce professional results and workmanship of an efficient Facility Management organization
Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes
Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities
Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request
Conducts quality assurance checks and manages materials inventory as well as general use of equipment
Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule
Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable
Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied
Organize and develop short and long-term goals and objectives
Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations
Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety
Resolves on-site service delivery problems
Participates in ongoing management/technical skill development training programs
Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in UKG system
Submit janitorial supply orders for each account on the Procurement system
Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws
Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative
Conducts safety training orientation of employees and upload them in Utrac system
Cover for account managers vacations when necessary
Qualification
Required
2-5 Years of management experience, and up-to-date knowledge of cleaning practices/procedures
Excellent verbal and written communications skills and the ability to interact effectively at all levels
Excellent customer and employee relations skills
Must be able to communicate effectively with a diverse workforce
Preferred
Bilingual English and Spanish a plus
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
H1B Sponsorship
Cushman & Wakefield has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (2)
2022 (6)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
MarketScreener
2025-12-05
2025-12-04
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