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Bozzuto · 1 month ago

Executive Concierge

Arlington, VA, 22202

Full-time

Onsite

Entry, Mid Level

$57K/yr - $58K/yr

2+ years exp

Bozzuto is a company committed to doing good for those around them, focusing on exceptional experiences for clients and residents. The Executive Concierge is responsible for leading the resident services team, building relationships, and ensuring a positive experience for residents through various activities and problem-solving efforts.

ConstructionProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto

Coaching, mentoring and providing training to other members of the resident services team

Solving problems and providing timely assistance to residents and prospects with care

Planning and executing meaningful events and activities that engage residents and foster a sense of community

Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community

Generating awareness, interest and excitement via social media

Encouraging happy customers to share the love by writing reviews on social networking sites

Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

Working weekends or evenings depending on the shift

Building a motivating environment that encourages your team to give their very best

Stepping in and taking responsibility for leading when the PM/APM is not present

Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home

Solving problems for your customers and treating them like you would your best friend

Meticulously following up with everyone

Playing an active role in making certain the community is impeccable

Jumping in and covering for team members when needed

Seeking out opportunities to enhance the customer’s experience

Qualification

Hospitality experienceSocial media proficiencyOutstanding communicationCustomer-focused mentalityDetail-orientedCoachingEvent planningProfessional appearanceSoftware competencyMentoringProblem-solvingTeam leadership