Network Craze Technologies ยท 1 month ago
Network Support Technician
Williston, Vermont, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expNetwork Craze Technologies is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure. The Network Support Technician plays a crucial role in the Service Team, acting as the first point of contact for customer support, troubleshooting issues, and coordinating hardware replacements.
Communication HardwareInformation TechnologyNetwork Hardware
Responsibilities
Prepared to follow procedures accurately and consistently to produce consistent results
Dilligent with ticket management, note taking, and follow-up
Able to communicate professionally and concisely during customer-facing interactions
Familiar with networking concepts and network equipment
Precise in their attention to detail
Able to work well in a team environment
A quick learner when faced with new systems, equipment, and processes
Remotely troubleshooting technical issues over a Webex session with customers
Qualification
Required
Prepared to follow procedures accurately and consistently to produce consistent results
Diligent with ticket management, note taking, and follow-up
Able to communicate professionally and concisely during customer-facing interactions
Familiar with networking concepts and network equipment
Precise in their attention to detail
Able to work well in a team environment
A quick learner when faced with new systems, equipment, and processes
Remotely troubleshooting technical issues over a Webex session with customers
Preferred
Cisco CCNA Certification
2+ years experience working with computers, networking, and/or IT environments
1+ years experience troubleshooting/help desk experience
Familiarity with Microsoft products (Windows, Office 365, etc)
Electronics, computer, or other types of technical repair work
Benefits
Retirement Plan with 3% match
15 days Paid Time Off
9 Paid Holidays
Life Insurance (with optional short and long-term disability insurance)
Competitive Compensation
On-Call Bonus Program
Company
Network Craze Technologies
Network Craze Technologies provides both new and refurbished networking, voice and technology equipment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase