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WTW · 1 month ago

Incident/Crisis Management- Sr. Specialist (Americas)

One World Financial Center, New York, NY, 10281, US

Full-time

Onsite

Senior Level

WTW is committed to fostering an inclusive work environment, and they are seeking a Senior Specialist in Incident/Crisis Management. The role involves enhancing the crisis management response structure and coordinating large-scale disruption events to maintain operational resilience.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Support the development of a global crisis response framework, including governance, roles and responsibilities, escalation protocols, and decision-making structures

Design and implement training programs and scenario testing capabilities to ensure organizational crisis readiness

Partner with global business and technology stakeholders to embed the framework across all regions and functions

Manage and facilitate business response to major disruption events (e.g., global technology outages, cyber-attacks, geopolitical issues etc)

Coordinate cross-functional response teams during crises, ensuring timely communication, resolution, and post-incident reviews

Support the Enterprise Head of Operational Resilience with Executive engagement and communications during incidents

Maintain and continuously improve global incident / crisis response playbooks and escalation procedures

Act as a trusted advisor to senior leadership during crisis events, providing clear, concise, and actionable updates

Build strong relationships across business units, technology, supplier and information security teams to ensure alignment and readiness

Participate in industry forums and coordinate internal projects related to industry level scenario testing

Develop and deliver executive-level reporting and insights on crisis trends, lessons learned, and risk mitigation strategies

Provide support to ensure emergency notification and out of band tooling and data remains accurate and that users are trained and provided with reporting on test outcomes

Partner with internal teams and stakeholder groups to monitor global risk landscape and emerging threats to proactively adjust crisis response capabilities

Lead business related post-incident reviews and root cause analyses to drive continuous improvement

Ensure compliance with regulatory requirements and industry best practices related to crisis management and operational resilience

Qualification

Crisis ManagementIncident ResponseStakeholder EngagementFramework DevelopmentTraining Program DesignAnalytical SkillsTeam CoordinationCommunication Skills

Required

Experience in incident and crisis management

Proven ability to manage and facilitate business response to major disruption events

Strong understanding of global crisis response frameworks, including governance, roles and responsibilities, escalation protocols, and decision-making structures

Experience in designing and implementing training programs and scenario testing capabilities

Ability to coordinate cross-functional response teams during crises

Strong communication skills to provide clear, concise, and actionable updates to senior leadership

Experience in maintaining and improving global incident/crisis response playbooks and escalation procedures

Ability to build strong relationships across business units, technology, supplier, and information security teams

Experience in developing and delivering executive-level reporting and insights on crisis trends and risk mitigation strategies

Ability to monitor global risk landscape and emerging threats

Experience in leading post-incident reviews and root cause analyses

Knowledge of regulatory requirements and industry best practices related to crisis management and operational resilience