Foxconn Industrial Internet - FII · 1 month ago
Customer Service Specialist (G-Project)
Houston, TX
Full-time
Onsite
Mid Level
3+ years expFoxconn Industrial Internet - FII is seeking a Customer Service Specialist to be the primary point of contact for customers. This role involves handling inquiries, resolving issues, and ensuring a positive experience with the company's products and services while collaborating with various departments.
Consumer Electronics
Responsibilities
Responsible for recording and processing customer requests
Resolving customer requests (if necessary) and communicating solutions and responses to customers
Compiling daily, weekly, and monthly reports for Customers and sending these reports - through the specified channels, by deadline
Responsible for fulfilling customer orders, based on the production plan
Communicate any changes to the production plan to the customer, (positive or negative) that affects the commitment made previously to fulfill the order. Install and maintain electrical components of manufacturing machinery
Responsible for communicating any potential problems or obstacles to the production plan management and also making recommendations to resolve the issues
Compiles data from other departments to produce reports for the clients
Responsible for executing new product introduction projects, coordinating schedules, tracking changes, and communicating them to the customer
Ensures that projects are planned based on customer goals, deadlines, and coordinates the execution of each sub-activity based on the preliminary schedule
Qualification
Required
Minimum three years of experience in a multinational environment
Advanced user knowledge of Microsoft Word, Excel, PowerPoint
Excellent written and oral skills
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid holidays
Paid time off
Company
Foxconn Industrial Internet - FII
Hon Hai Precision Industry Co., Ltd., widely known as Foxconn, is a Taiwanese multinational electronics manufacturer and one of the world’s largest contract manufacturers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase