NEOGOV · 1 month ago
Instructional Support Specialist
St. Bonaventure, NY
Full-time
Onsite
Mid Level
$62K/yr - $62K/yr
3+ years expNEOGOV is a company that provides support for educational institutions, and they are seeking an Instructional Support Specialist. This role is primarily responsible for supporting the University learning management system and providing technical assistance and training for faculty and staff in using various instructional technologies.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Serve as the technical support contact for faculty, administration and student users of University-supported online teaching and learning systems, including learning management systems, multimedia platforms, and web-based interactive/instructional tools. This includes ticket case management and support via email, phone, and in-person as well as providing training workshops when needed
Provide maintenance and backend support of Moodle, Zoom, Turnitin, Respondus and other instructional technology solutions. This includes monitoring, independent troubleshooting and resolving issues, new tool and feature testing, access monitoring and serving as a liaison with vendors and other campus constituents on issue resolution and process planning
Provide faculty and staff professional development in the use of software and other techniques to enhance the classroom experience, the delivery of online courses and business operations
Provide faculty and staff with support in using instructional technology to enhance teaching, research, and service. Offer expertise and support for faculty who are integrating instructional and new technologies into their course offerings
Collaborate with faculty in researching, planning and implementing information technology initiatives
Maintain ongoing communication with the IT staff regarding user issues related to online teaching and learning systems
Other duties as assigned
Qualification
Required
Associates degree in Computer Science or related field
Ability to successfully pass a Level I background check
Three years' experience in instructional technology systems with emphasis on customer service and problem resolution
Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
Solid knowledge of Microsoft Office (specifically, Word, Excel, Access, In-Design, Publisher and Outlook)
Excellent writing skills and the demonstrated ability to develop written reports and action plans
Ability to work effectively, decisively and flexibly in a fast-paced, dynamic environment
Ability to identify problems and to propose feasible solutions
Strong organizational skills and the ability to work well under pressure and to meet deadlines
Ability to make independent decisions but yet know when supervisory assistance is required
Ability to accept supervision, assignments, change, and correction
Carry out all responsibilities and objectives in a professional manner
Accept and render constructive criticism in a professional manner
Adhere to the policies and procedures established by St. Bonaventure University
Physically able to lift various materials up to 40 pounds on an occasional basis
Possesses dexterity abilities required to operate a computer and other office equipment to perform related job responsibilities
Physically able to bend, crouch and reach continuously
Physically able to remain seated, frequently to continuously
Physically able to remain standing up to 15% of the time
Preferred
Bachelors degree in Computer Science or related field
Knowledge of Learning Management Systems such as Moodle, Canvas or D2L
Knowledge of the campus community
Benefits
Abundance of Time off
100% undergraduate tuition remission for employee, spouse, and dependents
80% graduate tuition remission for employee (online and ground programs)
50% for spouse (ground programs only)
403b Retirement Plan + 10% Employer contribution after 2 years
Health Insurance with $250 Wellness card
Dental Insurance
Employer Paid Life insurance
Short-term Disability
Employer Paid Long-term Disability
Employee Assistance Program
Free access to campus fitness center
2 free Division 1 Men’s Basketball Season tickets
Golf course membership discount
Other National and Local discounts available
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase