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Crossbeam · 12 hours ago

Account Success Manager, Commercial

United States

Full-time

Remote

Entry Level

1+ years exp

Crossbeam is a company focused on transforming go-to-market strategies through partner ecosystems. The Account Success Manager will be responsible for retaining and expanding the SMB and self-service customer base, ensuring a positive customer experience by collaborating with internal teams and fostering customer relationships.

AnalyticsBusiness DevelopmentCollaborationSaaSSales

Growth Opportunities

Responsibilities

Help customers realize value from Crossbeam and renew contracts on-time year over year

Identify expansion opportunities through user adoption and upsell indicators

Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating, the renewal is ultimately your responsibility

Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases

Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC

Build relationships with every contact you encounter. Know that every conversation can be potential for growth