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Howmet Aerospace · 4 hours ago

Senior IT Service Manager

Pittsburgh, PA

Full-time

Onsite

Senior Level

$140K/yr - $165K/yr

7+ years exp

Howmet Aerospace is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. They are seeking a Senior IT Service Manager to oversee corporate IT infrastructure policy, manage the IT configuration management database, and lead change management processes within the organization.

AerospaceManufacturingTransportation

No H1B

Responsibilities

Act as the ITIL champion both within Howmet corporate IT (GIS) and Howmet business units

Owns and governs the enterprise configuration management database

Analyzes and approves incoming requests for change to CMDB and core foundation data

Creates and updates or otherwise maintains CMDB records as needed

Audits the data within the CMDB to ensure accuracy and conformance to processes

Develops enterprise application to hardware relationship maps via ServiceNOW

Moves Howmet forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping

Develops and maintains the IT Infrastructure Service Catalog

Creates and maintains internal chargeback for Infrastructure organization

Owns, maintains, and governs the corporate IT change process for Infrastructure

Facilitates weekly change management meetings for the IT Infrastructure group

Hosts/Facilitates the IT daily management meeting

Effectively documents policies, standards and processes pertaining to their areas of responsibility

Owns ITIL Problem Management process for the IT infrastructure organization

Take part in ServiceNow upgrade and change related testing exercises

Serve as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management

Working knowledge of the ServiceNow Change Management Module

Maintains and conducts end-user training on a periodic basis

Participates in internal/external audits as needed

Take part as a project team member on projects relating to areas of responsibility

Assist the Disaster Recovery coordinator with tasks associated with the Disaster Recovery process

Qualification

ServiceNow CMDBITIL CertificationIT Asset ManagementIT Change ManagementCommon Service Data ModelDiscoveryService MappingData ManagerAWSAzureTeam LeadershipProject ManagementCommunicationSelf-motivatedProblem solving

Required

High school diploma

Minimum 5 years in ServiceNow and ServiceNow CMDB or a similar system

Minimum 7 years of IT infrastructure experience

Experienced in using Microsoft Office and O365 tools including Excel, Teams and SharePoint

Experience with ServiceNow CMDB in the following areas: Common Service Data Model (CSDM), IT Asset Management (ITAM), Discovery, Service Mapping, Patterns, Data Manager

Experience with ITSM processes, including but not limited to IT Asset Management, IT Change Management and IT Problem Management

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position