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Integrity360 · 1 month ago

ServiceNow Administrator/Developer

United States

Full-time

Remote

Mid Level

3+ years exp

Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence. They are seeking an experienced ServiceNow Administrator/Developer to manage, configure, and customize the ServiceNow platform to meet business needs, including developing custom applications and providing user support.

ConsultingInformation ServicesInformation TechnologySecurity

Responsibilities

Configure, maintain, and administer ServiceNow platform modules and applications

Manage user roles, permissions, and access controls

Perform regular system health checks, patching, and updates to ensure optimal performance and security

Troubleshoot and resolve platform issues, including incidents, problems, and system bugs

Develop and maintain custom applications, business rules, UI policies, workflows, and scripts (e.g., Service Catalog, Incident Management, Change Management, etc.)

Customize ServiceNow features and modules to align with business requirements

Create and manage custom reports and dashboards to provide business insights

Build integrations with third-party systems and tools using REST, SOAP, or other integration methods

Lead the planning and execution of ServiceNow upgrades and new feature implementations

Evaluate new ServiceNow features and functionality and recommend improvements to current processes

Provide support for ServiceNow users, troubleshooting technical issues and offering solutions

Create and maintain documentation for end users and administrators

Conduct training sessions for users and stakeholders to ensure effective platform usage

Qualification

ServiceNow AdministrationServiceNow DevelopmentJavaScriptServiceNow IntegrationITIL ProcessesServiceNow CertificationAgile MethodologiesProfessional EnglishProblem-solving

Required

Proven experience (3+ years) as a ServiceNow Administrator/Developer, including hands-on experience with ServiceNow platform configurations, scripting, and development

Strong knowledge of ServiceNow modules (Incident, Problem, Change, Contract Management, Service Catalog, etc.)

Proficiency in ServiceNow scripting languages: JavaScript, GlideScript, and ServiceNow-specific APIs

Experience with ServiceNow integration tools (REST, SOAP, MID Server, etc.)

Understanding of ITIL processes and best practices

Strong problem-solving and troubleshooting skills

Professional English command is a must