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Hyatt Regency · 2 hours ago

Assistant Front Office Manager |Salary range $56,750-67,050/year

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

$57K/yr - $67K/yr

1+ years exp

Hyatt Regency Baltimore Inner Harbor is committed to creating an inclusive environment that prioritizes well-being and growth. They are seeking a dynamic and experienced Assistant Front Office Manager to support the property’s Rooms operations, focusing on providing efficient service and meaningful experiences while driving revenue growth and ensuring exceptional guest experiences.

Hospitality

Responsibilities

Supports and Manages the Front Office while working with the other hotel departments

Supervise, Empower, Lead, Coach and Motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagement

Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys

Ensure thorough communication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatims

Responsible for proactively reviewing staffing and equipment needs

Responsible for ensuring coordination and execution of the Guest Arrival and Departure experience

Responsible for and assisting with department scheduling and payroll

Performing daily walk-throughs in within the department to ensure safety and Hyatt Corporate standards

Ability to develop ideas for special events and holiday functions

Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness

Coordinates with the sales and events team to align flawless execution for Meeting Planner arrival experience

Upholds impeccable standards of service for an exceptional guest experience

Responsible for working alongside the Front Office Manager for creation and execution of lobby activations

Responsible for working alongside the Front Office Manager ensuring our Upselling program is current and engaged

Implement procedures to increase guest and employee satisfaction

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Coach and counsel employees to reflect Hyatt service standards and procedures

Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability

Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory

Creates and implements strategies to drive revenue across the Rooms Division

Work with Revenue and Reservation to ensure the hotel selling strategy is optimized

Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively

Responsible for working alongside Front Office Manager for proactive communication, proficiency and effective results as related to Project Olympia

Serve as the primary point of contact for high-profile clients during the execution phases fostering strong relationships and ensuring contractual obligations are met

Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance

Analyzes guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction

Develops and implements long-term business strategies for Front Office and Rooms Division

Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational

Enforce all health, safety, and sanitation standards according to local, state, and federal regulations