AAA National · 4 days ago
Regional Manager (Hybrid)
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $98K/yr
5+ years expAAA National is seeking a Regional Manager to lead a remote team of AAA inspectors across North America and the Caribbean. This role involves overseeing operational workflows, ensuring the application of Diamond Rating standards, and fostering relationships with stakeholders.
Consumer Services
Responsibilities
Leads the development, implementation, and communication of operational workflows and quality assurance tools, ensuring continuous process improvement and cross-departmental efficiency
Serves as the technical liaison for the department, providing business requirements to support system development
Ensures inspectors consistently apply Diamond Rating standards and policies, and manage performance through regular feedback, productivity tracking, and annual reviews. Conducts monthly one-on-one calls with remote inspectors and engages in consultative training opportunities
Oversees inspector scheduling and field reporting logistics to meet deadlines; hires, trains, and supports team members as needed
Collaborates with leadership to align on policy, share best practices, and contribute to budget planning and management
Responds to inquiries and appeals from properties, members, and clubs, maintaining strong relationships and clear communication
Conducts regular quality assurance rides and provides hands-on coaching, mentoring, and performance development for inspectors
Represents the AAA brand and Diamond Program through public speaking, media engagements, and industry events
Participates in consultative and consultative training to raise AAA Diamond Program awareness
Assists in planning and executing the Annual Inspection Summit and other leadership meetings
Supervises associate work output, performance, and provides feedback, coaching, and mentorship to promote growth and development in a positive work culture
Qualification
Required
Creates an environment of belonging where all team members feel safe and valued. Leverages individuals' strengths and effectively compensates for limitations, enabling the team to thrive
Knows when to be directive and when to step back and allow the group to decide
Set well-defined objectives and measures that align with the association and business line vision and strategy
Excellent verbal, written, and interpersonal communication skills. Listens and communicates technical topics to both technical and nontechnical audiences, tailoring style to audience needs
Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict, and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization
Empower associates to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback
Advanced knowledge of the hospitality and travel industries, such as guest expectations, existing/future trends, and brand relationships within the various consumer segments
Proven record of effectively identifying and measuring quality standards with respect to the hospitality industry
Experience developing and implementing internal communications/programs for employee education and engagement
Ability to engage and motivate people at all levels of the association and work effectively in cross-functional teams
Expert project management skills, along with the ability to multitask
Experience in creating compelling content using the basics of digital multimedia production, including photography and videos
Bachelor's degree in hospitality management, Business Administration, or a related field required
Five (5) to seven (7) years of experience in hospitality or travel industry operations, with at least three (3) or more years in a leadership or management role
Proven experience managing remote teams and overseeing multi-regional operations
Preferred
Familiarity with AAA Diamond Ratings or similar quality rating systems is highly desirable
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model with three days in-office and two days at home
Company
AAA National
Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marshall Doney
President & CEO
Jason Hosaflook
Vice President & CFO
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