Droxi · 1 month ago
Customer Success Manager - Healthcare SaaS
MA, Boston, US
Full-time
Hybrid
Senior Level
5+ years expDroxi is a company focused on improving the medical world by addressing EHR inbox overload through their AI-powered solutions. The Customer Success Manager will take ownership of U.S. healthcare clients' success, ensuring they maximize value from the platform while building strong relationships and translating feedback into actionable insights.
Artificial Intelligence (AI)ConsultingHealth CarePrimary and Urgent CareProfessional Services
Responsibilities
Hands-on onboarding and implementation for new healthcare clients in the U.S., ensuring they get maximum value from our platform
Train customers, troubleshoot complex issues, and proactively solve problems before they become blockers
Build strong relationships with clients, acting as a trusted advisor and advocate for their needs
Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams
Qualification
Required
5+ years in Customer Success, Account Management, or Implementation roles in SaaS, preferably in Digital Health or Healthcare
Experience with U.S.-based customers
Tech-savvy and comfortable navigating complex AI or NLP products
Customer-focused, highly organized, and detail-oriented—but more importantly, resourceful and relentless in finding solutions
Excellent English communication and presentation skills (native or near-native)
Benefits
Hybrid work model offers the flexibility to balance your personal and professional life
Supportive, close-knit team
Company
Droxi
Droxi is an AI-based platform that helps primary care physicians to reduce the amount of time spent on non-patient-facing tasks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21MKey Investors
Drive Capital
2024-12-03Series A· $21M
Recent News
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2024-12-07
2024-12-04
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2024-12-04
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