The J.M. Smucker Co. · 4 hours ago
Manager, Quality Assurance
New Orleans, LA
Full-time
Onsite
Senior Level
5+ years expThe J.M. Smucker Co. is seeking a Manager for Quality Assurance to oversee the Quality Assurance laboratory and Food Safety personnel. This role involves ensuring compliance with quality policies and regulations, providing technical support for manufacturing, and driving continual improvement in quality systems and food safety.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Management - includes coaching, career development and performance management of the quality organization
Be Site Lead Cupper - Ensure that you and the local team of cuppers meet all metrics for cupping self-sufficiency
Ensure cross-site consistency of flavor evaluation through collaboration
Act as primary site contact for supplier calibration/discovery work, including evaluation of type samples and offer samples
Release and control of all incoming, in process and blended green coffee
Responsible for quality/general operation of all green coffee warehouses including internal and external audits, processes, GMPs, and communication of Smucker expectations
Accountable for key quality results and systems for Receiving through Delivery to the plants including, QA budget, cost of quality, non-conforming events (NCE) and supporting finished good plants in meeting Call Center Insights (CCI - complaint) goals that are Silo-related
Complete & maintain PCQI certification, GFSI certification & FSMA compliance
Own organic, UTZ, fair trade, kosher programs and “certified” coffee audits for the coffee business in New Orleans
Develop & lead test plans that impact green coffee
Responsible for all quality specifications and standards for the site including communication of specifications to 3rd party Service Company and other suppliers/customers
Work collaboratively with 3rd party Service Company, Corporate Green Coffee Planning, Corporate QA, Corporate R&D, Manufacturing and Purchasing
Operations Excellence Quality Assurance Pillar Owner for Silo
Operations Excellence Education & Training owner for Silo
Qualification
Required
5 years' experience in food manufacturing operations, engineering, quality assurance, or R&D
Bachelor's Degree
Experience coaching and developing others
Ability to collaborate cross functionally to deliver results
Ability to travel 2-3 times per year
Pass a standard cupping panel
Preferred
Bachelor's in Engineering, Food Science (or related), Quality or Supply Chain Management
Working knowledge of FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, and SPC
Demonstrated capability in analyzing complex data/situations, priority setting and problem solving
Experience identifying possibilities and lead execution of projects and cost savings initiatives
Demonstrated results in driving continuous improvement in quality, cost and business responsiveness
Benefits
Our Total Rewards Benefits Program
Our Thriving Together Philosophy Supporting All Impacted by Our Business
Our Continued Progress on Inclusion, Diversity and Equity
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
Company data provided by crunchbase